Technical Operations Executive

2 months ago

Manchester, United Kingdom ASM Global Full time

Technical Operations Executive - Manchester

Who we are

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together

About the Role

As a Technical Operations Executive , you will be responsible for ensuring the efficient and reliable operation of all technical systems and processes within the organisation. The focus of this role is to maintain system stability, optimise performance, and support critical business functions to ensure the technology infrastructure meets the operational demands of the business.

What we can offer

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Your Responsibilities

Responsible for managing and overseeing all UK-based assets related to technology logistics, ensuring they are properly maintained and accounted for. Lead onsite technical support, setup, and coordinate the Technical Operations Team in partnership with the Technical Systems Controller to ensure smooth operations. Develop a comprehensive troubleshooting framework to address and resolve issues within the F&B Technology domain. Manage and coordinate the ASM Global EPOS system to guarantee business continuity during operations. Work closely with F&B technology partners to deliver the technology roadmap, which includes new product development (NPD), AB testing, and other system developments . Implement, lead, and enforce best practices to drive operational excellence within the Technical Operations Team Implement and coordinate the internal technology stack roadmap using OKRs (Objectives and Key Results), ensuring alignment with both long-term and short-term business goals. Provide detailed post-event analysis and reporting to deliver insights on key performance indicators (KPIs) and drive continual improvement. Develop and coordinate a training blueprint program to ensure all team members are equipped with the necessary technical skills. Use commercial awareness to influence and support operational decision-making, focusing on driving revenue growth and operational efficiency.

Key Skills and Experience

Strong background in IT operations or engineering, with experience in EPOS, PSP, E-Commerce, SAS modeling, and IT infrastructure. Familiar with the train-the-trainer model for operational end users, ensuring effective system use across teams. Proven experience in coordinating event day teams within the hospitality industry. Ability to work independently, with excellent planning, organisational, and coordination skills. Skilled in identifying key issues, spotting new solutions, and handling unusual technical challenges. Engagement: Strong communication, negotiation, and influencing abilities, effectively engaging with both internal and external stakeholders. Understands and interprets client needs, providing tailored solutions while maintaining a business-oriented mindset to control costs and enhance profitability. Builds productive relationships, promotes teamwork, and shares expertise, with the ability to guide and coach team members effectively.

Recruitment Process Outlined:

1st Stage- Intro Call with Talent Team

2nd Stage- F2F Meeting with Commercial Procurement Director

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

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