Training Coordinator

4 weeks ago

London, United Kingdom Active Care Group Full time

Job summary

Come and join one of the UKslargest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people -no matter what your experience, we have jobs for everyone.

Main duties of the job

The role ofTrainingCoordinator within the IT Team is one that will assist in providing support to the System Training Team. This role will help coordinate the development and deployment of learning solutions across the organisation. This is a fast paced operational environment which will involve managing multiple tasks projects concurrently. We are looking for a candidate who is extremely organised with a strong administrative background. This is a responsible and demanding role, as part of the training function within the IT Team, and requiring: effective collaboration with operations across the business; the ability to support and coordinate in the design & development of system training packages, communicating and motivating in-house teams to onboard with new and improving technology driven business change. This position is full time, working remotely with UK travel to sites and offices

About us

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.

Job description

Job responsibilities

What you'll be doing:

To develop, review and maintain resources, including but not limited to, user guides, videos

Be involved in the design of training packages

Assist in project workshops with other areas of the business

Communicating and working with the internal Business Systems team.

UAT Testing

Update documentation following new system releases

Support the development of training needs assessment, feedback and monitoring systems

Coordinating training calendars of events, to schedule delivery dates, participants

Assisting with queries and enquiries

Supporting the Systems Training Team Leader in team deliverables

What you'll have:

Demonstrating excellent customer service and support

Excellent written and communication skills

Sound decision making skills

Knowledge and experience of dealing with escalation routes when problems arise

On-going development and continuous improvement of technology products

Drive effective change management initiatives

Make constructive contributions and collaborate with others to achieve common goals

Technical Skills

Office 365 applications

Healthcare ERP systems

Workforce planning/rostering systems

Quality and Assurance systems

What to look forward to:

25 days plus bank holidays Birthday off Join the  Active Learning Hub  and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App  giving discounts and savings on your weekly shop Free 24 hour confidential  Employee Assistance Programme Helpline & App  to support with legal, health, wellbeing, relationship and consumer advice A  Nest Personal Pension  account Access to join a  Medicash Health Plan  for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding  Active Behaviours  via the  Active Awards  programme Enhanced Sick & Maternity Pay benefits Refer a Friend   Scheme  and earn yourself up to  £1000  by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Person Specification

Qualifications

Essential

Demonstrating excellent customer service and support Excellent written and communication skills

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