Guest Services Agent

3 weeks ago

London, United Kingdom Royal Lancaster London Full time

 Join the team that Always Cares

Are you the typeof person that gets out of bed on the right side every day? If so, we wouldlike you to come and join us as a Receptionist(Guest Service Agent) at the Royal Lancaster London, where we encourageyour personal development and growth. We are located next to Lancaster Gatetube station, and a short distance from Paddington, Bayswater and Marble Archstations.

Some of our fabulous benefits you will enjoy as a Receptionist (Guest Service Agent) are:

Salary: £24,960 + service charge

· Pension scheme withcompany contributions

· 50% discount in all ourrestaurants and Spa’s across our properties

· Team member andFriends & Family rates across our properties

· Complimentarystay after passing probation

· Extensive discounts onour benefits platform

· Access to privatemedical insurance

· Support through development plans, apprenticeships and world-classmanagement development programmes including educational sponsorship to be thebest you can be

· Interest free seasonticket loan

· Employee AssistanceProgramme - 24/7 online GP, mental health support and virtual wellbeing

· Bike to work scheme

· Recommend a Friendincentive

· Complimentary laundry

· Free meals on duty

· Opportunity to join our taskforces to contribute to the businessfocuses, community and environment

· Employee recognition schemes and Social Committeeevents including gala dinners and much more

We are currentlylooking for a passionate Receptionist(Guest Service Agent) , to join our FrontOffice team on a permanent basis,with an immediate start to join us in consistently delivering memorable momentsand five star service to our guests and each other. It is important to us thateveryone in the team brings positive energy to support our happy and funenvironment, as we strive to build a community of diverse backgrounds and lifeexperiences, where we care about careers and not just jobs.

As a Receptionist (Guest Service Agent) ,your main duties and expectations for the role will include:

· To provide a friendly and efficient welcome usingguest names and information provided by a property management system

· Use various computer systems

· Up-sell room types at every available opportunityto achieve the departmental up-selling goal

· To be fully aware of all VIP’s, care guests, andlong stay guests arriving, residing or departing the hotel on any given day

· To promote the services in the Hotel and activelysell food and beverage outlets

· Strictly adhere to the departmental service standards

You will be required to work 40hours per week, on a shift rota.

Weare …

· BestEmployer for 2021 at Springboard’s Excellence Awards

· One ofthe happiest hotels in London

· EarthCheck Silver Certified 2023

· 2rosettes

· Hoteliers’Charter Approved

· PreferredHotels & Resorts member

We are moreconcerned with what’s in the glass, not whether its’ half full or empty, so ifyou feel this Receptionist (GuestService Agent) role is for you, come and pour some happiness into yours byjoining our award winning family today

All applicantsmust be legally eligible to work in the UK

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