Customer Services Adviser

4 weeks ago

Waterlooville, United Kingdom HSDC Full time
We are looking for a candidate with administrative experience and an understanding of the education sector. As occasional travel to the Havant campus may be required, access to a car or reliable public transport is essential. This is a job share role, and we are looking for someone available to work weekday afternoons. Responsibilities You will be responsible for:
  • To provide a professional, efficient and welcoming reception service ensuring exceptional customer focused standards are delivered at all times.
  • To be an ambassador for HSDC both internally and externally communicating and promoting the vision and direction of the organisation with passion.
  • To undertake reception duties, including meeting, greeting and attending to the needs of all stakeholders, to ensure a superb customer service experience.
  • Ensure customer service queries and issues are resolved to an exceptional standard both promptly and efficiently.
  • Transfer outside and internal calls to the appropriate member of staff, taking messages where appropriate. Deal with emergency calls quickly and efficiently
  • Welcome customers in line with the visitor’s policy.
Requirements You will need:
  • English and Mathematics to at least level 2
  • Customer Service qualification or relevant experience
  • Substantial customer service experience and proven interest in helping customers
  • Experience of using Microsoft Office applications (in particular Outlook, Word and Excel)
  • Experience of being the first port of call for customers, understanding what to do in varied scenarios
Benefits In return, you will receive:
  • Invest in Your Growth : Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
  • Generous Pension Plans : Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
  • Ample Time Off : Enjoy a generous annual leave package to maintain a healthy work-life balance.
  • Exclusive Discounts : Get an NUS TOTUM card, offering discounts with hundreds of retailers.
  • Community Engagement : Participate in volunteering and fundraising for local and national charities. Option to donate through the Give As You Earn (GAYE) scheme.
Visit our website to learn more Application How to apply
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment@hsdc.ac.uk and a member of our team will respond as soon as possible.
For more information on the position itself, please connect with Kate McDermott at kate.mcdermott@hsdc.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s. If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.

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