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Audiology Receptionist/Administrator

2 months ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job overview

We are inviting enthusiastic and caring individuals to apply for the post of Receptionist/administrator for our busy Audiology department.

You will be required to work at both of our sites at St Peters Centre in Burnley and Royal Blackburn Hospital.

To undertake this role you will need to have a positive and pro-active approach to work, with a strong desire to deliver this highest standard of customer service to our patients in a very busy environment.

You will also need to be a good team member, use your initiative, be methodical and have excellent communication skills, as you will be liaising with people of all disciplines across the trust

This post is full time.

Monday-Thursday 9-5pm

Fridays - 8:30-4:30pm

Main duties of the job

Main duties consist of being the first point of contact for the service via our Reception areas. This will include both meeting and greeting patients accessing the service for their appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.

You will be required to manage a busy telephone system and input/process referrals that are sent into the service. You will also be required to provide admin support to other areas of the service and action any administrative tasks that are sent in daily to the Audiology mailboxes.

Team work and flexibility are essential to this role. This role requires cross site working with additional cover for sickness/annual leave when required.

The post holder will work within both Paediatric and Adult Audiology.

Working for our organisation

Our Audiology team work across 4 sites (Royal Blackburn, St Peters Centre, Accrington Victoria and Barbara Castle Way) Our administrative teams work at St Peters Centre and at Royal Blackburn. We are a close knit unit with a great team of both administration and clinical staff who work together and support each other to provide a great service for our patients. At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across east Lancashire. We are commited to helping our staff balance their work and home lives and ensure that they feel supported, valued and appreciated. Some of the benefits of working for us include:
  • Access to the NHS pension scheme
  • A generous annual leave entitlement
  • Access to car lease and health and wellbeing services

Detailed job description and main responsibilities
  • Provide an efficient and courteous link with colleagues, clients, parents, and other professionals within the service using appropriate communication skills where there are barriers including contact with service users who have hearing impairment.
  • To input new referrals onto the IT system.
  • Fill clinic cancellations.
  • Ensure all incoming/outgoing mail is dealt with appropriately and efficiently.
  • Deal with incoming telephone calls ensuring queries are dealt with quickly and accurately and provide an efficient message taking service for Audiology and Hearing Therapy.
  • Undertake a range of general office duties including, filing, and photocopying, verbally contacting patients where possible prior to their appointment to help manage failure to attend appointments.
  • Receiving/receipting patient ear moulds.
  • Distribution of clinic letters via email and post.
  • Distribution of patient appointment letters.
  • Booking appointments and maintaining appointment opt in spreadsheet/system.
Person specification Qualifications Essential criteria
  • GCSE in English at level 4 or above
Experience Essential criteria
  • Previous reception/admin experience
  • Evidence of previous experience dealing with sensitive confidential information
Desirable criteria
  • Familiar with NHS IT systems
Skills Essential criteria
  • Good communication skills and the ability to liaise with staff and the general public
  • Good understanding and experience of IT systems including word, excel and outlook
  • Good understanding of confidentiality
  • To work without supervision and use own initiative
  • Ability to work as part of a team
  • Ability to multi task and prioritise workload in a busy environment