Customer Service

Found in: Talent UK C2 - 2 weeks ago

Burscough, United Kingdom Blue Arrow Full time

CUSTOMER SERVICE / HYBRID ROLE - BURSCOUGH
* Enjoy personalised engagement with your customers?
* Experience in being able to articulate information to callers regard an array of services.
* Looking for a role that will stretch you.
* Looking for a HYBRID role in an environment you can feel part of the team
Our offices are based in Liverpool city centre. We are looking for a customer focused individual who can provide evidence of previous experience in inbound and outbound calls involving providing supporting and informative help to callers or people placing/querying/complaining reference their orders.
* Inbound and outbound telephone calls,
* Email
You will be managing communication with people interested and asking for details about our products.
You will be asked questions regarding our products, customer orders or general enquires which will require a timely response and accurate information imparted to the end user. All calls will be dealt with in a friendly and welcoming manner.
Your role will involve in depth communication - the calls will range from easy navigation to identifying complex and specialist queries. Some calls will require escalation once you have deduced all the information you need to understand what the query can't be managed by you.
You will be a friendly person, enjoy talking to people and be passionate about working in an office daily and interacting with a team.
The role

* To be the first point of contact for customer calls, providing an excellent level of customer service, understanding the caller query and managing this
* Positively answering customer calls in relation to a broad number of queries in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
* Identify opportunities to further extend/develop the customer /client relationships.
* Maintain a good understanding of Designer Wear International
products and services including key features and benefits ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved at first touch, delivering a fair outcome for the customer.
* Resolve complaints or escalate immediately. Proactively look to raise ideas to eliminate the root cause of complaints improving the experience for our customers.

The role is complex but very rewarding. We offer full and in-depth training.
Although this role is a Hybrid role the first 2 week will be office based to allow for onboarding and induction/training.
The Process
* Upload CV
* All candidates with relevant experience will be contacted.
* We will send a Pre-screen.
* We will contact all candidates with the right and qualified experience.
* Feedback given and outcome.

Person Specifications required.
* Can easily identify when to show empathy.
* Fast learner
* Confident to talk through products and service.
* Flexible with work patterns

Contract Length - Temp - Perm (first 12 weeks you will be employed by Blue Arrow before moving over to the employment of Designer Wear international upon completion of a successful probation period
Pay - £12/Hr
Hours 20hrs per week.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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