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Administrative Service Lead

2 months ago

Hemel Hempstead, United Kingdom Central London Community Health Trust Full time

Job summary

West Hertfordshire community respiratory service provided by CLCH is looking for an experienced Administrator to lead the admin team

The post holder will oversee the admin team, and provide support to and be integral to the senior management team across the whole service. It is essential that the post holder has leadership experience of overseeing a team aswell as experience in staff management. They will provide a high quality, efficient and comprehensive administrative service referrals, letter typing, waiting lists management, report writing, data extraction and interpretation, overseeing stock requirements, invoice management and general office administration. They will provide support to the senior team with data extraction and work closely with our business team. They will lead by example, be highly professional and have excellent time management skills. Customer service is an important aspect of the admin team role, and the post holder will be able to communicate well with staff, patients, their carers and other members of the multi-disciplinary team. They will have experience in change management, be able to evaluate the performance of the admin team and identify any areas of improvement. As part of the senior management team they will be present at relevant service meetings and be comfortable representing the service as necessary.

Main duties of the job

Lead and co-ordinate the administration team

Line manage staff

Support the Service lead and senior leadership team in delivering the service

Provide support for the business management aspects of the service

Be able to contribute to, extract and analyse data sets

Excellent customer service

About us

Just as we care about our patients' wellbeing, we care about yours

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme *T&C's apply Flexible working options Annual travel card loan Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here:

Job description

Job responsibilities

Manage and co-ordinate the admin staff, the administration processes and clinical systems that support the running of service

Line manage the administration staff

Support and contribute to the senior leadership team within the service and within the Division, in ensuring the service is of high quality and delivered in a timely manner.

Please see attached Job Description and Person Specification for full roles and responsibilities.

Person Specification

Education / Qualification

Essential

Administrative / management qualification or equivalent experience Degree or equivalent experience

Experience

Essential

Experience of managing staff Experience of interpreting data Experience of change management Experience of change management

Skills & Knowledge

Essential

Ability to line manage staff and review performance Excellent oral and written communication skills Ability to analyse complex data and formulate reports Ability to work independently and make appropriate decisions without supervision

Others

Essential

To be a good team player, working co-operatively with colleagues and able to adapt to the changing needs of service To be able to work across sites Good interpersonal skills & calm disposition