Customer Service Administrator

3 months ago


Hemel Hempstead, United Kingdom Red Door Recruitment Full time

**Hemel Hempstead**

**£24-£27k**

**Hours**:Monday - Friday 9am-5pm**

A leading educational consultancy-based business on the outskirts of Hemel Hempstead is looking for an enthusiastic and tenacious Customer Service Administrator to join their team.

**Due to the location, you must be a driver.**

**What’s in it for you?**

**Salary: £24k-£27k**
- WFH on Fridays (after training)
- 26 days holiday increasing to 29
- Excellent training and continual support
- A beautiful office environment
- A well-stocked ice cream freezer
- Relaxed dress code
- Annual company event
- Free parking
- **Hours**: Monday - Friday 9am-5pm

**Key Responsibilities for the Graduate Customer Service Advisor**:

- To be fully conversant with our product suite to deliver support and assistance
- Raise new licences and create new accounts
- Demonstrate the product and its features to new and existing customers via online sessions
- Proactively engage our customers to increase engagement and adoption of the product leading to retention and renewal of licences
- Triage calls/tickets - action or assign to relevant inhouse teams
- Managing a list of customers to monitor usage, issues and overall engagement
- Proactively reach out to customers
- Prepare training materials for publication on the support site

**For this Graduate Customer Service Advisor role the employer is looking for**:

- Tech savvy with a genuine interest in software and products
- Experience in a customer support role
- Eagerness to learn and keep up to date with products
- Hands-on and with a can do attitude
- Organised and structured
- Passionate about customer support and engaging with customers
- High attention to detail and ability to understand technical information
- Able to cope under pressure with good time management
- Comfortable in a small yet expanding organisation
- Full, clean driving licence and car
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Graduate

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- Work from home

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: EC3308



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