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Receptionist / Care Navigator
1 month ago
Angel Hill Surgery in Bury St Edmunds has an exciting opportunity for a receptionist to join our team on a part-time basis, for hours per week.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Receiving patients at the reception desk Answering surgery telephones Booking appointments on the computer Signposting patients and other health professional appropriately Recording requests for home visits and printing patient summary Booking telephone calls between a patient and clinicians Maintaining the doctors consulting rooms to the required standard Ensuring waiting rooms are kept tidy after each surgery and ensure notice boards are kept in-date with information Registering patients and entering details on the computer Changing details on the computer, such as change of address, to ensure they remain accurate Providing patients information on results as provided by the doctor Ensuring all patients records are dispatched appropriately when requested. Sorting all new records into chronological order Daily reception administration tasks Unlocking and locking the premises.Please see attached job description for further information. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us Angel Hill Surgery is a practice in the centre of Bury St Edmunds, who serve our 14,200 patients with a highly motivated and dedicated team of healthcare professionals. With our 5 GP partners, we have 6 salaried GPs, 3 advance care practitioners (one who is a visiting paramedic), a practice nursing team of 6 and a full dispensing and administrative team. We are a training practice and we always have at least 2 trainee GPs working in the practice. We also have a full education programme and multi-discipline team meetings. We offer an NHS pension scheme.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
