Operations Manager
1 month ago
As an Operations Manager, you will be responsible for overseeing the operational aspects of the Corporate Lending Team, ensuring efficient and high-quality service delivery to Customers, Intermediaries and Sales Teams.
This role involves managing 4 small teams; the delivery of excellent customer service, optimising processes, handling escalations, and ensuring the smooth execution of lending transactions.
The Customer Operations Manager plays a critical role in improving client satisfaction, driving operational efficiency, and ensuring compliance with internal lending standards.
As an Operations Manager, we are looking for someone to:
- Oversee day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
- Serve as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
- Oversee the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
- Identify areas for improvement in operational workflows, systems, and customer service processes
- Implement best practices to streamline operations, reduce processing times, and minimize errors
- Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, and operational efficiency
- Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery
Qualifications
Essential
- Experience in financial services; operations management, customer service, or a related role
- Strong knowledge of commercial /corporate lending products and services, including loans and account management
- Experience in managing teams and improving operational workflows
Additional Information
Benefits working at Together
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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