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Business Support Officer

4 months ago

Plymouth, United Kingdom CRA GROUP LIMITED Full time

2 months contract with A Local Authority

Job Summary:

·         To provide administrative and customer focused support duties across a range of departments, ensuring that all services provided to colleagues, managers and customers are efficient and effective.

Key Duties/Accountabilities:

·         Deal with enquiries, providing advice and guidance to customers.

·         Check applications, consider evidence, make decisions and produce documents based on set criteria.

·         Undertake routine planned administrative support to a range of teams across the council, including inputting information into relevant databases to support data quality.

·         Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.

·         Accurately update information on relevant systems e.g. Academy, Civica, Carefirst.

Essential Experience Required:

·         Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.

·         Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.

·         Experience of providing an effective and efficient business support service

·         to customers.

·         Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Essential Qualifications Required:

·         GCSE’s A*- C (9-4) or equivalent in English and Maths

·         NVQ Level 2 or 3.

·         Customer care qualification/training.

·         Basic knowledge of relevant legislation, policies and procedures.

Additional information to note:

·         DBS Required

The closing date for this position is 19/07/24.