Internal Sales Agent

3 weeks ago

Syston, United Kingdom Heidelberg Materials AG Full time

Purpose of Role

Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the DSM/s for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.

Key Accountabilities

Sales Management

  • Generate new business through structured, proactive outbound calls and planned follow up.

  • Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.

  • Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Hanson's value, unique selling proposition and differentiators.

  • Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.

  • Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.

  • Identify opportunities to add value and contribute to the success of the customer's business.

  • Price cash sale enquiries in line with cash sale pricing policy.

Sales Administration

  • Efficiently handle all customer written and verbal enquiries in a timely manner.

  • Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.

  • Navigate systems efficiently and accurately, keeping the customer informed at all times

  • Ask relevant questions and communicating in an empathic, confident and assertive manner

  • Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business

  • Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email

  • Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent.

  • Take payment for cash sale jobs.

  • Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives

  • Develop knowledge of other roles within the team and be able to provide cover as far as possible.

Order Management

  • Understand basics of order placement so as to be able to place customer orders if temporarily covering for Shipper role.

  • Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required

  • Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Hanson's transport management system

General

  • Develop product knowledge for all Hanson products.

  • Develop knowledge of concrete industry, customers and markets.

  • Link with the area teams and relevant external departments to ensure high level of customer service is maintained.

  • Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff and transport personnel

Key Targets

  • Volume and margin for allocated plants.

  • Increase in customer numbers.

  • Increase percentage of VAPs.

  • Cash sale volume and margin.

  • Minimise queries.

  • Quote numbers.

  • Quote turnaround time.

Education/Qualification

  • Minimum of a Grade C at GCSE in Maths and English

  • Good communication skills with the ability to negotiate at all levels

  • Working understanding of standard Microsoft software packages

  • Will also ideally have experience of working within a large company environment and achieving targets

What's on Offer

Salary: £27000

Location: Syston

Contract: Full Time


* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

  • Internal Sales Agent

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Internal Sales Agent**: **Description of Team / Department**: Concrete - Central East **Purpose of / Responsibilities of the role**: Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the...

  • Internal Sales Agent

    5 months ago

    Syston, United Kingdom Heidelberg Materials Full time

    **Internal Sales Agent - Syston** Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively...

  • Internal Sales Agent

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Internal Sales Agent - £26,000pa** At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness,...

  • Internal Sales Agent

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Internal Sales Agent - £27,000PA**: **Description of Team / Department**: Concrete - North West **Purpose of / Responsibilities of the role**: Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely...

  • Internal Sales Agent

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Internal Sales Agent - £27,000pa**: **Description of Team / Department**: Concrete - Central East **Purpose of / Responsibilities of the role**: Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work...

  • Senior Estate Agent

    3 months ago

    Syston, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Part Time Senior Estate Agent / Senior** **Sales Negotiator **to complement our fantastic residential sales team in **Syston **working in our well known **Spencers **estate agency. **Why join us as a Part Time Senior Estate Agent / Senior** **Sales Negotiator?** - Industry...

  • Rental Agent

    3 months ago

    Syston, United Kingdom People First Recruitment Solutions Limited Full time

    This is a fantastic opportunity for someone who is passionate about delivering high levels of customer service and has excellent administration skills to join our well established and highly regarded automotive client as a **Rental Agent.** **Working within a busy fast paced Rental Desk team, as a Rental Agent your responsibilities will include**: -...

  • Internal Sales Representative

    4 months ago

    Syston, United Kingdom Hanson UK Full time

    **Internal Sales Representative** At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness,...

  • Customer Service Agent

    3 months ago

    Syston, United Kingdom ER Recruitment Full time

    **Customer Service Agent - Jan 2ndStart Date** **Syston, Hybrid (2 days office based)** **£23,754** - Would you consider yourself to be a personable, customer focused individual? - Have you previously worked in a call centre or customer service office environment? - Do you want to join a business who offer great training opportunities? **The...

  • Internal Cash Sales Representative

    3 weeks ago

    Syston, United Kingdom Heidelberg Materials AG Full time

    Purpose of the role To offer all customers, a professional, dedicated, personal service ensuring a QUOTIFIC experience. Meet all customers' and business requirements in the most efficient and cost-effective manner whilst achieving a high level ofcustomer service. Proactively manage the customer journey by focusing oninitiating and capturing the customer's...

  • Customer Experience Agent

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Customer Experience Agent**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...

  • Customer Experience Agent

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Customer Experience Agent**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...

  • Customer Experience Agent for Supply Chain

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Customer Experience Agent for Supply Chain / Customer Service Centre / Commercial**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt...

  • Customer Experience Agent for Supply Chain

    3 months ago

    Syston, United Kingdom Hanson UK Full time

    **Customer Experience Agent for Supply Chain / Customer Service Centre / Commercial**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt...

  • Sales Assistant

    3 months ago

    Syston, United Kingdom Card Factory Full time

    Job Introduction **Location: Syston** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...

  • Customer Service Representative

    1 day ago

    Syston, Leicestershire, United Kingdom Heidelberg Materials AG Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Excellence Agent at Heidelberg Materials AG. As a key member of our sales and order administration team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high level of service.Key...

  • Customer Service Agent

    3 months ago

    Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** As 'Experts in Energy’, Flogas has more than 35 years’ experience in providing tailored energy solutions to commercial, industrial and domestic...

  • Customer Service Agent

    3 months ago

    Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** **Join Flogas Britain - Off-Grid Energy Leaders!** At Flogas, we're not just offering a job; we're offering a chance to be a key player in an...

  • Customer Excellence Coordinator

    23 hours ago

    Syston, Leicestershire, United Kingdom Heidelberg Materials AG Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Heidelberg Materials AG. As a key member of our sales and order administration team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and satisfaction.Key...

  • Junior Buyer

    5 months ago

    Syston, United Kingdom Dunelm Full time

    Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home...