Quality Information Administrator

4 weeks ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Job summary

In this role you'll be responsible for providing administrative support to our Pathology Quality team.

As part of the Quality Team, you will be responsible for maintaining aspects of the Quality Management System, which includes the documentation system, audits, and Incidents.

You'll also help prepare documents when needed for the regulators in preparation for department assessments.

The Quality Information Administrator will provide support to the Pan-pathology quality manager and the Quality team to ensure that the quality of service is enhanced'.

Health Careers |

Main duties of the job

The post holder is required to provide comprehensive, administrative to the Pan-pathology Quality manager and Quality team using a variety of systems associated with the Laboratory Information System.

This will involve accurate inputting and extracting data skills and the ability to perform, charts, graphs, handling enquiries and problem solving, monitoring trends, along working to stringent policies and standards.

The Post holder will assist in training such as Audit training and Q-Pulse module (including Document, Incident (CA/PA) , etc.) training to staff within departments of the Pathology department. Provide training and demonstrate office systems to colleagues and trains new starters as required.

The Quality information Administrator will need excellent knowledge and skills of such as Microsoft Word, Excel and PowerPoint.

Able to demonstrate excellent organizational and time management skills with the ability to work as an individual and plan, prioritize own workload, as well as being part of a team.

About us

Why work with us

The Quality Information Administrator will provide support to the Pan-pathology quality manager and the Quality team to ensure that the quality of service is enhanced. It will include liaising with departmental quality leads and others in the support of internal audit activity and maintenance of document control systems and Q-Pulse using the computer databases.

You are required to provide comprehensive, administrative skills to the Pan-pathology Quality manager and Quality team using a variety of systems associated with the Laboratory Information System.

This will involve accurate inputting and extracting data skills and the ability to perform, charts, graphs. Handling enquiries and problem solving, working to Pathology protocols and procedures.

Have a Good standard of education (see specification) with excellent knowledge and skills of applications such as Microsoft Word, Excel and PowerPoint. Good communication skills and enjoy training. Able to demonstrate excellent organizational and time management skills with the ability to work as an individual and plan, prioritize own workload, as well as being part of a team.

Challenging and varied role, with an opportunity to support the Quality team in making a positive difference to patient outcomes

Job description

Job responsibilities

Directorate staff including Lab Managers and Pan-Pathology Quality Manager

There is a requirement to communicate complicated information to other departments and other NHS staff

Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly

The post holder will be required to develop and maintain effective communication and working relationships within the division and the Trust

It is a requirement of the post that information is communicated in a consistent manner in line with Trust and Pathology legislation, policies and procedures

Please refer to your suitability to the post in your supporting information from the role requirements or person specification .

Person Specification

Qualifications and training

Essential

oMinimum NVQ Business /Admin level 3 or A levels or Higher apprenticeship award in Business admin or similar or min 2 years equivalent relevant experience oDemonstrable knowledge of auditing processes oDemonstrable competency of data collection and analysis oGood level of literacy and numeracy oExcellent knowledge and skills of IT applications such as Microsoft Word, Excel and PowerPoint oProven extensive administrative experience oAccurate Data input skills and ability to perform charts, graphs; statistical formulas etc. and maintain computer systems, computer hardware oAbility to perform delicate work to a high standard

Desirable

oUnderstanding / knowledge of quality management / quality systems oKnowledge / experience of audits oExperience of laboratory processes oQuality qualification oAuditing qualification

Knowledge and experience

Essential

oAbility to demonstrate a methodical and accurate approach to administrative matters oGood communication and interpersonal skills oCapable of working individually but also as part of a team oCapable of working with minimal supervision oWell organised and able to manage and prioritise own workload and act on own initiative oCapable of working under pressure and in difficult working environments oAbility to perform charts, graphs, statistical workings out & formulas, surveys, create reports; maintain computer systems, computer hardware oGood knowledge of relevant health & safety issues oGood concentration skills oGood timekeeping oGood telephone manner oExcellent attention to detail oGood command of spoken and written English

Desirable

Familiarity with audio visual equipment and learning resources Experience of working in a healthcare setting Design web pages Any knowledge or experience of audit

Specific Skills

Essential

oAbility to accurately input large amounts of information to various computer packages oAbility to observe confidentiality when dealing with information oGood interpersonal and social skills including communication and listening skills oAbility to deal patiently with people with diverse needs oAbility to work effectively as part of a team and also to work individually with initiative oAbility to observe confidentiality when dealing with sensitive information oTime management and organisational skills oExcellent interpersonal skills oWillingness to learn / train oFlexible approach to working hours oTeam player with aptitude for working with and supporting others oConscientious and able to attend to detail oAbility to prioritise workload and work to deadlines oTeam player with aptitude for working with and supporting others oAbility to resolve problems

Desirable

oPrior experience of working in an educational/office setting oKnowledge of health service and terminology and the NHS

Emotional effort

Essential

oDealing with conflict resolution oPrioritising decisions in difficult and stressful situations oDealing with written and telephone requests for information and advice from a variety of personnel

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