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Associate Compliance Auditor

4 months ago

Haywards Heath, United Kingdom Collinson Full time

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the job

This role is in the Compliance team of the Insurance Division of the Collinson Group and is based in the Haywards Heath Office. The principal function of this role, is to support the Compliance Audit - Assurance function, in the execution of the divisions risk-based compliance monitoring plan. The plan includes external facing audits of agents and third-party providers as well as internal reviews. The role largely, but not exclusively, involves office-based compliance audit support and administration in all stages of the audit process.

The role requires a level of relevant Insurance industry awareness and some understanding of the FCA regulatory environment contained in the FCA Handbook (eg: SYSC, ICOBS, DISP & CASS) as well as data protection legislation, insurance mediation (telephone and via web sited) & PCI rules. An appreciation of company structures in an FCA regulated entity and variations expected for an MGA, Agent / Coverholder, TPA etc.

This role is designed to help support Collinson's understanding of the risk profile of its Agents and outsourced providers, ensure each Agent and outsourced provider meets its regulatory and contractual obligations whilst ensuring that all Collinson customers are being treated fairly and openly.

You will support the Compliance Officer to obtain independent and objective assurance over the adequacy and effectiveness of the processes and controls within Agents, TPAs and internal operations through measured involvement performing on and off-site reviews.

This will help you to gain and enhance knowledge and experience in audit processes, insurance operations and the regulatory environment.

Formally reporting to the Compliance Officer - Assurance the candidate is expected to be involved in all aspects of the external agency audit and internal compliance monitoring. Including maintenance of the audit database, scope preparation, assisting in the completion of on and off -site audits, report writing and administration of the findings/recommendations process.

Key Responsibilities

Working as part of Collinson’s second line of defence, specific responsibilities for this role will include, but not limited to, support and assistance in:

  • Planning, scheduling, re-prioritising as appropriate and tracking progress of audits
  • Undertaking research to develop an audit programme of expected controls commensurate with the agreed scope of each audit
  • Where assigned, conducting on or off-site reviews of process documents and other evidence to help undertake objective and disciplined evaluation of controls
  • Taking and writing up audit interview notes, following up to address any gaps, identifying, discussing and agreeing actions where appropriate and as advised by the Compliance Officer
  • Completing audit work papers and documenting audit tests and findings
  • Chasing feedback and timely responses to agreement on audit scopes, requests for pre-audit information and management comments on draft audit reports
  • Chasing and obtaining timely responses to and sufficient evidence on actions to close audit recommendations
  • Providing appropriate and consistent answers to compliance audit related queries from the business, escalating more complicated issues as necessary
  • Where appropriate and relevant, assisting agents in developing their understanding of regulatory expectations.
  • Maintaining the compliance audit database and generating timely MI
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations
  • Risk based 2nd line review of QA monitoring and results (complaints, claims, and sales)

Knowledge, skills and experience preferred 

  • Some experience in compliance preferably in a personal lines insurance environment including:
  • Knowledge of FCA insurance regulation
  • Experience of working within the Compliance / Regulatory function of a General Insurer
  • Articulate and effective communicator both written and verbal with individuals internally and with external contacts
  • Ability to maintain integrity at all times and act independently and objectively o Ability to operate to strict deadlines
  • Awareness of three lines of defence framework

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.