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Team Leader

4 months ago

Leigh, United Kingdom First Response Finance Full time


Weare looking for an experienced team leader to join our FirstResponse family

AtFirst Response Finance we dontsee leadership as ticking boxes andfollowing a process. We are looking for someone to think outsidethe box and trulyinspire their people. Your mindset should bearound self lead management you need to be someone who takesaccountability for your actions anddevelopment.

Leadership here is notlike a traditional call center environment we see leadership asmuch more than this where we cultivate adult to adult environmentsand leaders are a key part of buildingthis.

Some more specifics of theroleare...

  • Conduct Coaching sessions focusing on better customerservice and improving performance
  • Developmentis key at First Response so you will be responsible to develop yourpeople professionally and personallyDevelop a sense ofaccountability ownership and responsibility in your people to allowthem to carry out their professional responsibilities with the bestinterest of the customer in mind.
  • Makeimprovements to the system to provide a more efficient service toour customers.
  • You will need to be involved inprojects and work that are outside of yourteam.
  • You will have a responsibility to shapeyour departments strategy and work
  • The abilityto have difficult conversations is essential in thisrole

If successful you will berequired to attend an all dayassessment day in our Leigh (WN7)office on Tuesday 26th March2024.

What we are looking for inyou:

  • Previousexperience in a team leader or managerial role
  • You will be responsible for managing the performance of ateam who do not have targets how will you dothat
  • We need someone who takes self developmentseriously investing time and always looking at how to become abetter leader this is non negotiable
  • You willneed to understand use and investigate data to make data leaddecisions
  • Be inquisitive and have a proactiveapproach to improvement and problemsolving

Pay andBenefits
You will receive astarting salary up to37753 rising to a possible47064 over time dependenton yourperformance.

company bonus and awideranging benefits package tailored to you.

  • Annual Company Bonus Scheme
  • Subsidised Quarterly Social Budget
  • Holiday Buy and Sell Scheme
  • Accessto hundreds of High Street Discounts
  • InternalDevelopment Programmes
  • Private MedicalInsurance
  • Enhanced CompanyPenson
  • Electric Vehiclescheme

    WorkingHours This is a fulltime position where your teamwill be working:
  • Mondayto Friday: 09.00 17.30
  • One day per week (Tuesday orThursday) a team member will work the lateshift: 10.00 18.30
  • One Saturdayper month a team member will work:09.00 until possibly16:00pm

Location:Thisrole is basedin our Leigh Office (WN7 3XZ). We operate a hybridworking pattern with a mixture of office days and homedays.

To apply for thisposition:You must have the permanent right to workin theUK.