ICC Pathway Co-ordinator

2 weeks ago

Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the ICC service at Liverpool Heart and Chest Hospital.

As a pathway coordinator you will be responsible for providing a comprehensive, efficient and effective administrative support to the clinical team as well as working closely with the RTT and Waiting List Teams.

The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous improvement.

You will be responsible for the co-ordinating and scheduling of ICC clinics, and the co-ordination of information required for MDT meetings.

Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous improvement.

Based in a sub-specialty administrative team, the post holder will be the point of contact for all administrative issues relating to patients' pathway of care, tracking, and supporting them from referral to treatment and/or discharge.

To monitor Patient Tracking Lists (PTL) in order to support delivery of Referral to Treatment (RTT), and other National and Local standards. To effectively manage the Outpatient and Inpatient Waiting Lists for Divisional teams. To escalate the requirement for additional Outpatient and Inpatient sessions where necessary to the Operational Support Manager ensure National and Local targets are met.

To coordinate the audio-typing of clinical and non-clinical correspondence within the sub-specialty.

To undertake and other duties which is deemed appropriate to the band when required.

To co-ordinate and schedule ICC clinics using all capacity efficiently. Amendment of clinics to accommodate staff leave in accordance with trust policy.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

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Job description

Job responsibilities

PRINCIPAL ACCOUNTABILITIES

Management and administration of consultants/sub-specialty PTL in line with National and Local standards.

Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.

Planning and scheduling of procedures for theatre / Cath Lab lists, according to patients clinical priority and length of wait.

Acting as first point of contact for the consultant and their practice.

Maintaining consultant diary, including clinical commitments, meetings, courses, etc.

Minute taking where required.

To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways.

Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.

ORGANISATIONAL

To use initiative to ensure delays and breaches of the pathway are avoided. This will include challenging the progress of patients journeys with relevant members of staff, clinical teams, central booking team and diagnostics departments.

Close monitoring of patient pathways, ensuring patients are managed in accordance with National RTT targets.

Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated key performance indicators (KPI).

Escalating capacity issues and/or potential breaches to Operational Support Manager

Coordinate and disseminate audio-typing of clinical and non-clinical correspondence within the sub-specialty in line with the Trusts KPIs.

Ensuring patient access policy is adhered to.

Ensure all documentation is accurate and uploaded to the Trusts systems (EPR) in a timely manner.

When necessary, in conjunction with Scanning Bureau ensure all patients records are available to clinical staff in adherence with the Trusts policy.

To coordinate translation services for foreign language &/or sign language as required.

Maintaining the confidentiality of patient information at all times

Team Working

Coordinating cancellation of clinics, theatres, Cath Lab and pacing theatre sessions in times of consultant leave in line with the Trusts 6 week notice period. Ensuring the clinical cancellation standard operating procedure is adhered to.

Managing workload priorities within the sub-specialty and coordinating the work of the support staff as appropriate.

Provide support and assist in the training and mentoring of other members of staff.

Coordinating cover of duties between colleagues across the sub-specialty during periods of holiday and / or sickness.

Adhering to and displaying the Trusts values and behaviours at all times.

Communication

Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of patient admissions.

Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate.

Where appropriate, ensure communication with patients and patient relatives is documented on Trusts system (EPR).

Providing information to the management team when requested and use initiative to escalate any issues as appropriate.

Communicating with other Hospitals and external agencies.

Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.

Providing information to staff in other departments.

Participate in creating an environment conductive to the acquisition of the further knowledge and skills.

Maintain good relationships, communicating with all disciplines within the Trust.

Actively participate in departmental and other groups.

Person Specification

Qualifications & Education

Essential

GCSE or equivalent in English at grade C or above Training and Experience to Vocational Level 3 or equivalent

Desirable

Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent ECDL NVQ level 3 in Business Administration or Customer Care of equivalent.

Knowledge & Experience

Essential

Microsoft Office Conversant with secretarial procedures /administrative practice Previous secretarial / office experience Supervision/ delegation of tasks Working in a team Maintaining confidentiality

Desirable

Microsoft Excel Digital dictation systems Previous NHS experience Advanced keyboard skills Audio typing Patient pathway management Waiting list management PAS

Skills & Abilities

Essential

Excellent communication and interpersonal skills Ability to prioritise Reliable and works to high standards Able to work on own initiative Excellent organisational and time management skills

Desirable

Problem solving

Values & Behaviours

Essential

Flexible Thoroughness and attention to detail Effective organisational, prioritising and time management skills Demonstrate a proactive approach to work Strong interpersonal skills, concise verbal and written communication skills

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