Patient Pathway Co-ordinator

Job summary

Job overviewAn exciting new opportunity has arisen for two enthusiastic and motivated individuals to join the Pathway-co-ordinators in the Access Team at Liverpool Heart and ChestHospital

As a pathway coordinator you will be responsible for providing a comprehensive, efficient and effective administrative support to the Access Teamas well as working closely with the RTT and Waiting List Teams.

The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous improvement

Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuousimprovement.

Based in a administrative team, the post holder will be the point of contact for all administrative issues relating to patients' pathwayof care, tracking, and supporting them from referral to treatment and/or monitor Patient Tracking Lists (PTL) in order to support delivery of Referral to Treatment (RTT), and other National and Local standards. Toeffectively manage the Outpatient and Inpatient Waiting Lists. To escalate the requirement for additional Outpatient andInpatient sessions where necessary to the Operational Support Manager ensure National and Local targets are coordinate the audio-typing of clinical and non-clinical undertake and other duties which is deemed appropriate to the band.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortic.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

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Job description

Job responsibilities

PRINCIPAL ACCOUNTABILITIES

Management and administration of consultants/sub-specialty PTL in line with National and Local standards.

Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.

Acting as first point of contact for the consultant and their practice.

Maintaining consultant diary, including clinical commitments, meetings, courses, etc.

Minute taking where required.

To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways.

Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.

ORGANISATIONAL

Patient experience

To use initiative to ensure delays and breaches of the pathway are avoided. This will include challenging the progress of patients journeys with relevant members of staff, clinical teams, central booking team and diagnostics departments.

Close monitoring of patient pathways, ensuring patients are managed in accordance with National RTT targets.

Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated key performance indicators (KPI).

Escalating capacity issues and/or potential breaches to Operational Support Manager

Coordinate and disseminate audio-typing of clinical and non-clinical correspondence within the sub-specialty in line with the Trusts KPIs.

Ensuring patient access policy is adhered to.

Ensure all documentation is accurate and uploaded to the Trusts systems (EPR) in a timely manner.

When necessary, in conjunction with Scanning Bureau ensure all patients records are available to clinical staff in adherence with the Trusts policy.

To coordinate translation services for foreign language &/or sign language as required.

Maintaining the confidentiality of patient information at all times

Team Working

Coordinating cancellation of clinics, theatres, Cath Lab and pacing theatre sessions in times of consultant leave in line with the Trusts 6 week notice period. Ensuring the clinical cancellation standard operating procedure is adhered to.

Managing workload priorities within the sub-specialty and coordinating the work of the support staff as appropriate.

Provide support and assist in the training and mentoring of other members of staff.

Coordinating cover of duties between colleagues across the sub-specialty during periods of holiday and / or sickness.

Adhering to and displaying the Trusts values and behaviours at all times.

Communication

Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of patient admissions.

Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate.

Where appropriate, ensure communication with patients and patient relatives is documented on Trusts system (EPR).

Providing information to the management team when requested and use initiative to escalate any issues as appropriate.

Communicating with other Hospitals and external agencies.

Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.

Providing information to staff in other departments.

Participate in creating an environment conductive to the acquisition of the further knowledge and skills.

Maintain good relationships, communicating with all disciplines within the Trust.

Actively participate in departmental and other groups.

Policy & Service Development

Being aware of and adhering to administrative standard operating procedures and protocols relevant to the post.

Observing the provisions of and adhering to all Trust policies and procedures

Required to comment on, implement and adhere to secretarial / administrative procedures and protocols.

DATA MANAGEMENT

Administration of waiting lists for elective procedures, organising pre-op appointments and admissions.

Using Waiting List functionality on PAS.

Planning and scheduling theatre/cath lab lists, according to patients clinical priority and length of wait.

Recording all information as required on PAS including amendments.

GENERAL STATEMENTS

Attending team meetings where required

Maintaining confidentiality and abide by the Data Protection Act.

Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers

Ensuring completion of timely PDR/Appraisal process including the competency framework with designated line manager

Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times

Undertaking any other duties which are deemed appropriate to the band

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

EDUCATION AND TRAINING

To contribute to and agree a continuing Personal Development Plan.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS, EDMS or other local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Employees are expected to develop their IT skills necessary to support the tasks included in their post. They will, therefore be required to undertake any necessary training to support this.

WORKING RELATIONSHIPS :

Administration teams, Operational Managers, Nursing teams, Consultants and other clinicians, Information Staff, Finance Department, Human Resources, peers within other NHS Trusts

CONFIDENTIALITY

All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security.

RISK MANAGEMENT

The Trust is committed to approaching the control of risks in a strategic and organised manner.

The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under the Health and Safety at Work Act. This includes the reporting of any untoward incident, accident, potential or actual hazard identified.

SAFEGUARDING

All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.

Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.

Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.

Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.

HEALTH AND WELLBEING

The Trust is a Health Promoting Hospital. The Trust expects that when you are presented with opportunities to improve the lifestyle of our patients you seek help from appropriately trained clinical staff to ensure patients are supported and assisted in making the necessary lifestyle changes. This is in accordance with best practice as described in the DoH white paper Choosing Health Making Healthy Choices Easier.

EQUAL OPPORTUNITIES

The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees.

All staff are expected to adhere to, and act in accordance with, the values & behaviours of the Trust.

This document is intended to be used as a guide to the general scope of duties involved in this post. It is not exhaustive and should not therefore be used as a rigid specification. It will be kept under review and amended as required in consultation with the post holder.

Person Specification

Qualifications and Education

Essential

GCSE English C or above or equivalent Training and Experience to Vocational Level 3 or equivalent

Desirable

Audio typing and word processing skills 60wpm or RSA level 3 or equivalent ECDL NVQ level 3 business admin or customer care equivalent

Knowledge & Experience

Essential

Microsoft Office Conversant with Secretarial/Administrative Practice Previous secretarial/office experience Supervision/delegation of tasks Working in a team maintaining confidentiality

Desirable

Microsoft Excel Digital dictations system Previous NHS experience Advanced keyboard skills Audiotyping Patient pathway management waiting list management PAS Medical Terminology

Skills and Abilities

Essential

Excellent communication and interpersonal skills Ability to prioritise Reliable and works to high standards Adaptable to change Sensitive and Caring Able to work on own initiative Excellent organisational and time management skills

Desirable

Problem Solving

Values & Behaviours

Essential

Flexible Positive approach to work Professional Attitude to work diplomatic and calm under pressure Ability to work flexibly and adapt to changes in work circumstances Reliable and self-motivated Able to work on own initiative and as part of a team Thoroughness and attention to detail Effective organisational, prioritising and time management skills Demonstrate a proactive approach to work Strong interpersonal skills, concise verbal and written communication skills

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