Aftersales Customer Advisor

4 months ago

Glasgow, United Kingdom Lookers Full time

Overview

Lookers Glasgow Audi

Salary:  £30,000 OTE (including basic of £22,000 plus uncapped bonus)

We are looking for a talented individual with customer service experience to join our team based in our busy Premium Customer Contact Centre as an Aftersales Customer Advisor.

Here at Lookers, this is a great opportunity to work alongside an engaging management team. Who will share their knowledge, experience while always supporting you while looking for your input, ideas and feedback. All of this will allow you to develop your skills and establish a strong career within the Automotive Industry.

As an Aftersales Customer Advisor you will play a pivotal role in our Aftersales Team and have the opportunity to work with our premium brands such as Audi, BMW/Mini, Land Rover, Jaguar and Volvo, providing exceptional customer service experience which will keep our workshops busy and secure loyal customers for years to come.

Responsibilities

You will offer our customers suitable aftercare products and service to enhance their ownership experience Effectively manage bookings via our system to ensure our workshops are full each day Build lasting relationships with our Premium Brand customers through exceptional customer service and acting with professionalism Working in line with manufacturer guidelines as well as all Brand systems and processes

Qualifications

The ideal candidate will have prior customer service experience, whether that be face to face or telephone based. They will be highly organised, ambitious, and have a positive can-do attitude. Excellent communication skills are essential for this role, as is a friendly and professional telephone manner and a good level of computer literacy.

Automotive experience is desirable, however not essential as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group.

So, if you'd like to advance your career with an employer with over 100 years of experience in the motor industry, apply now

If your skills and experience match what we are looking for, please

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