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Aftersales Director
2 months ago
Job Title: Aftersales Manager
Job Summary:
We are seeking an experienced Aftersales Manager to lead our team in delivering exceptional customer service and driving business growth. As a key member of our management team, you will be responsible for overseeing the Aftersales function, including Service, Parts, and Workshop operations.
Key Responsibilities:
- Service Operations: Manage the day-to-day running of the Workshop, ensuring maximum productivity and efficiency.
- Team Leadership: Lead and motivate a team of Technicians, Mechanics, and Service Advisors to achieve targets and deliver exceptional customer service.
- Customer Focus: Foster a customer-centric culture, ensuring that all interactions are professional, courteous, and result-driven.
- Business Development: Identify opportunities to increase revenue and improve customer satisfaction through upselling and cross-selling.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
Requirements:
- Experience: Proven experience as an Aftersales Manager or Service Manager, with a minimum of 1 year in a management role.
- Qualifications: Full UK driving license.
- Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team.
About Us:
Octane Recruitment is a leading recruitment agency specializing in the automotive, motor trade, engineering, and related industries. We are committed to delivering exceptional service and supporting our clients in achieving their business goals.
