Apprentice Aftersales Advisor

5 months ago

Glasgow, United Kingdom Arnold Clark Full time

We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor.

As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey.

**You will also receive**:

- A mentor to support you in the workplace
- A dedicated training and development coach to support your learning journey
- Uniform
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test
- All Arnold Clark benefits, including private healthcare, retail discounts and generous holiday allowance

**Location**

Alexandra Parade Hyundai.

**Hours**

Full time: 39 hours per week

**Ready to earn while you learn?**

As an apprentice you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so it’s no surprise you will be communicating with customers through different channels. This will allow you to enhance your digital skills through using multiple platforms and become the expert in Application Software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT helpdesk all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

**Day-to-day duties**
- Reviewing and forward planning workloads and checking for accurate and detailed information.
- Liaising with the workshop to ensure they have their required parts.
- Receipting, issuing, and controlling stock.
- Taking care of customers that are bringing in their vehicles for service/repair.
- Identifying parts required and sourcing parts using parts catalogues and internal systems.
- Communicating with customers on the progress of their vehicle.
- Advising of any faults or repairs required and providing clear and accurate solutions.
- Preparing customer reports and invoices.
- This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.

**Essential skills**
- Good levels of literacy and numeracy
- Strong communication skills
- An interest in developing your digital knowledge and skills
- A passion for great customer service
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative

In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

  • Apprentice Aftersales Advisor

    5 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also receive**: - A...

  • Apprentice Aftersales Advisor

    6 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also receive**: - A...

  • Apprentice Aftersales Advisor

    6 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also receive**: - A...

  • Apprentice Aftersales Advisor

    6 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    About the role We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also...

  • Digital Parts Advisor

    12 hours ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Full time

    OverviewArnold Clark is seeking ambitious and customer-driven individuals to join our Aftersales team as Apprentice Aftersales Customer Advisors.A comprehensive learning program is provided, including mentorship, coaching, and training on all systems and applications.A uniform is provided.

  • Aftersales Customer Service Team Member

    12 hours ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Full time

    About the RoleWe are recruiting for highly motivated and customer-focused individuals to join our Aftersales department as Apprentice Aftersales Customer Advisors.A comprehensive training program that includes mentorship, dedicated coaching, and full training on all systems and applications.Uniform provided.Help with achieving a driving license in your...

  • Aftersales Customer Advisor

    6 months ago

    Glasgow, United Kingdom Lookers Plc Full time

    Overview: **Lookers JLR Glasgow** **Salary: 22k with an OTE of 30k & uncapped bonus potential** At our JLR Business Development Centre, we are looking for a talented individual with customer service experience to join our team based in our busy Aftersales Retention Centre as an Aftersales Contact Advisor. Here at Jaguar Land Rover, you will be reporting...

  • Parts Apprentice

    6 months ago

    Glasgow, United Kingdom Macklin Motors Full time

    **Macklin Motors Nissan Glasgow Central** We are looking to recruit an Apprentice Parts Advisor to join the team at Macklin Motors Nissan Glasgow Central**!** We are looking for an enthusiastic and proactive individual looking to start a career in the Motor Industry. Training to become a full qualified 'Parts Advisor', you will be an integral member of the...

  • Aftersales Customer Advisor

    6 months ago

    Glasgow, United Kingdom Lookers Full time

    Overview Lookers Glasgow Audi Salary:  £30,000 OTE (including basic of £22,000 plus uncapped bonus) We are looking for a talented individual with customer service experience to join our team based in our busy Premium Customer Contact Centre as an Aftersales Customer Advisor. Here at Lookers, this is a great opportunity to work alongside an...

  • Apprentice Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re recruiting for customer focused individuals to join our fantastic Aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all while gaining invaluable hands-on experience, enhancing our customers journey. Working in the aftersales department,...

  • Aftersales Customer Advisor

    6 months ago

    Glasgow, United Kingdom Lookers Plc Full time

    Overview: **Lookers Glasgow Audi** **Salary**:£30,000 OTE (including basic of £22,000 plus uncapped bonus) We are looking for a talented individual with customer service experience to join our team based in our busy Premium Customer Contact Centre as an Aftersales Customer Advisor. Here at Lookers, this is a great opportunity to work alongside an...

  • Aftersales Customer Experience Advisor

    5 days ago

    Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as an Aftersales Customer Experience Advisor. The successful candidate will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Main ResponsibilitiesDeliver outstanding...

  • Aftersales Contact

    6 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    **Salary**: £22,880 base salary with OTE of £30,000 **Type of work**: Permanent **Location**: Glasgow About the role We are looking for an enthusiastic and driven Aftersales Contact & Retention Advisor to join our Customer Service team in Giffnock. **We offer**: £22,880 base salary with OTE of £30,000 33 days’ annual leave Flexible leave Generous...

  • Service Operations Manager

    1 week ago

    Glasgow, Glasgow City, United Kingdom Sytner Group Full time

    **About the Role**We have an exceptional opportunity to welcome a highly skilled Service Operations Manager - Aftersales to join our team at Porsche Centre Glasgow.As Sytner Service Operations Manager - Aftersales, you will lead a talented Aftersales Team with a primary focus on delivering outstanding customer experiences. You will oversee a team of Service...

  • Aftersales Customer Service Representative

    5 days ago

    Glasgow, Glasgow City, United Kingdom Lookers Full time

    OverviewContact Centre RoleWe are seeking an experienced customer service professional to join our Aftersales Team as an Aftersales Customer Advisor. This is a fantastic opportunity to work in a dynamic and engaging environment, developing your skills and knowledge within the Automotive Industry.Key ResponsibilitiesOffer premium aftercare products and...

  • Parts Apprentice

    6 months ago

    Glasgow, United Kingdom Pendragon Full time

    **Parts Apprentice** **Stratstone** **Mercedes-Benz of Giffnock** **Applications to be submitted to the Apprentice Provider**: Retail Parts Advisor Apprentice, Mercedes-Benz of Giffnock (mercedes-benztraining.co.uk) Love Cars and Customer Service? If so, an apprenticeship as a Parts Advisor could be right for you! Here at Pendragon, we believe in...

  • Apprentice Vehicle Parts Advisor

    5 months ago

    Glasgow, United Kingdom Dingbro Ltd Full time

    **What is an Apprenticeship?** Apprenticeships are work based training programmes designed around the needs of the business which leads to Nationally Recognised Qualifications. A mixture of on and off the job learning ensures that the apprentice learns the skills that work best for the business. Benefits that Apprentices bring to the business is increased...

  • Service Advisor

    6 months ago

    Glasgow, United Kingdom Lookers Full time

    Overview Service Advisor Glasgow North Land Rover Hours: Monday-Friday 8am till 6pm, Saturday 8am till 12noon on a rota basis  Salary: £30,800 OTE (including £26,000 basic, plus bonus) Are you an experienced service advisor looking for a new opportunity? If the answer is yes, then this could be the role for s North Land Rover is...

  • Senior Service Advisor

    5 months ago

    Glasgow, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Mercedes-Benz of Glasgow** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    6 months ago

    Glasgow, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Mercedes-Benz of Glasgow** **Competitive Salary with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...