Legal Data and Customer Service Administrator

3 months ago

Chelmsford, United Kingdom Horizon Parking Full time

WE ARE A REAL LIVING WAGE EMPLOYER

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

- A reliable and trustworthy Legal, Data and Customer Services Administrator to work in our head office in Chelmsford.

- 35 hours per week, from Monday to Friday.

What's in it for you?

- £24,675 per annum

- Annual Bonus Scheme.

- NOW Pension.

- Statutory Sick Pay.

- 22 days holiday plus bank holidays.

- Additional 1 day's holiday for your birthday week.

- Health care cash back scheme.

- Mental Health and Well Being Programmes (EAP).

- Employee discount scheme.

- Cycle to Work scheme.

- Enhanced paternity leave.

- Employee of the Month Awards.

- Yammer monthly lottery.

- Regular ad-hoc monetary recognition.

- Paid DBS application.

- Access to free online training.

What will we expect in return?

  • On a daily basis you will be giving advice to members of the public for any parking related enquiries
  • You'll be assisting with filtering and responding to email enquiries regarding Data Protection
  • Process and respond to requests from individuals exercising their rights under data protection legislation
  • Assisting with responses to data enquiries from the police, Clients, and other relevant authorities.
  • Assisting with collating cases to pursue through the legal process.
  • Assisting with correspondence on behalf of the Data Protection Team when required.
  • Ability to remain focused throughout the day
  • Promote a culture of compliance, control, and transparency in handling personal data by working with internal and external stakeholders
  • Process and respond to requests from individuals exercising their rights under data protection legislation after appropriate training.
  • Liaising with external legal and debt providers where required
  • Assistance with management of existing team where required
  • Assisting Customer Services with responses to complaints where required
  • Assistance with preparation of evidence packs for Independent Appeals assessments when required

What do we need from you?

  • At least 3 year's general administrative experience, preferably with relevant industry experience or experience with Data Protection.
  • Excellent attention to detail
  • Ability to prioritise, manage time and work well under pressure
  • Good written communication skills
  • Ability to make decisions based on evidence provided
  • Calm and helpful attitude
  • Ability to multi-task
  • Following company processes throughout each of the roles
  • Computer literate. Proficient in Word, Excel, Microsoft Outlook.

If you believe you have the skills and experience necessary, then please apply on line today.

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