Front of House and Hospitality Coordinator

3 weeks ago


London, United Kingdom RSM Full time
Front of House and Hospitality Coordinator

Overall job purpose

To act as the first point of contact for gueststo the office, ensuring that the highest standards of client service are alwaysmaintained. Aiding the Hospitality Supervisor withmeeting room set up and catering. Answering switchboard calls in a professionaland timely manner.

Responsibilities – Front of House

Maintain front of house areasincluding meeting rooms
Meet and greet guests in a confidentand professional manner that reflects the image and values of RSM
To adhere to shift times and befully operational on the switchboard when not engaged with other duties
To answer and process all calls inaccordance with relevant RSM guidelines, eg new business calls
To become familiar with clientsand client contacts to build rapport
Maintain RSM image through wearingappropriate attire
Manage the meeting room bookingsystem
Liaising with HospitalitySupervisor and post room to ensure smooth running of the meeting room suite
Issuing temporary access passesand accurately logging into a system
Keepingan open line of communication with the Line Manager and rest of the facilitiesteam
Always maintain a professional working manner

Responsibilities – Hospitality

Prepare refreshments for meetings following aroom-booking schedule
Alter meeting room layouts according to meetingrequirements
Liaise with relevant persons to agree cateringrequirements for upcoming meetings and events
Flexibility needed around working hours to meet the needs of thebusiness on occasions such as evening events
Maintain hospitality stock control and assist withordering supplies
To maintain all daily duties as per the FoodManagement System daily schedules, in line with the H&S food handlingrequirements
Clear and disinfect rooms after use in a timely manner
To maintain high levels of hygiene throughout the day
Undertake ad hoc duties asand when required by the Hospitality Supervisor and / or the Line Manager

Requirementsfor the role

Experienceusing PC based switchboard – Microsoft Teams would be advantageous
Excellentcommunication and interpersonal skills
Confidentand resilient, experience of working with all levels of staff
To have aprofessional ethos and approach to both external and internal clients
Firstclass telephone manner
Exposureto a professional practice in a mid-size environment is desirable
Self-motivatedand able to work on own initiative within a team environment
Reliableand flexible attitude – ability to remain calm under pressure
Strongteam player – willing to support colleagues within the department
Confidential
Friendlyand enthusiastic
Intermediatelevel or above in Microsoft office #LI-AE1Experienced hirePermanentLONDONOther Business Support Services

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