Front of House and Hospitality Coordinator

3 weeks ago


London, United Kingdom RSM Full time
Overall job purpose

To act as the first point of contact for gueststo the office, ensuring that the highest standards of client service are alwaysmaintained. Aiding the Hospitality Supervisor withmeeting room set up and catering. Answering switchboard calls in a professionaland timely manner.

Responsibilities – Front of House

  • Maintain front of house areasincluding meeting rooms
  • Meet and greet guests in a confidentand professional manner that reflects the image and values of RSM
  • To adhere to shift times and befully operational on the switchboard when not engaged with other duties
  • To answer and process all calls inaccordance with relevant RSM guidelines, eg new business calls
  • To become familiar with clientsand client contacts to build rapport
  • Maintain RSM image through wearingappropriate attire
  • Manage the meeting room bookingsystem
  • Liaising with HospitalitySupervisor and post room to ensure smooth running of the meeting room suite
  • Issuing temporary access passesand accurately logging into a system
  • Keepingan open line of communication with the Line Manager and rest of the facilitiesteam
  • Always maintain a professional working manner

Responsibilities – Hospitality

  • Prepare refreshments for meetings following aroom-booking schedule
  • Alter meeting room layouts according to meetingrequirements
  • Liaise with relevant persons to agree cateringrequirements for upcoming meetings and events
  • Flexibility needed around working hours to meet the needs of thebusiness on occasions such as evening events
  • Maintain hospitality stock control and assist withordering supplies
  • To maintain all daily duties as per the FoodManagement System daily schedules, in line with the H&S food handlingrequirements
  • Clear and disinfect rooms after use in a timely manner
  • To maintain high levels of hygiene throughout the day
  • Undertake ad hoc duties asand when required by the Hospitality Supervisor and / or the Line Manager

Requirementsfor the role

  • Experienceusing PC based switchboard – Microsoft Teams would be advantageous
  • Excellentcommunication and interpersonal skills
  • Confidentand resilient, experience of working with all levels of staff
  • To have aprofessional ethos and approach to both external and internal clients
  • Firstclass telephone manner
  • Exposureto a professional practice in a mid-size environment is desirable
  • Self-motivatedand able to work on own initiative within a team environment
  • Reliableand flexible attitude – ability to remain calm under pressure
  • Strongteam player – willing to support colleagues within the department
  • Confidential
  • Friendlyand enthusiastic
  • Intermediatelevel or above in Microsoft office

 

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