Medical Receptionist

3 weeks ago

Rotherham, United Kingdom Manor Field Surgery Full time

Job summary

Manor Field Surgery are looking for a reliable team player with good telephone, communication and keyboard skills to join our busy but friendly practice for 23 hours per week.

The working pattern when fully trained will be:

Monday: -

Wednesday: -

Thursday: -

Friday: -

The successful candidate will need to be flexible to work morning or evening shifts between 8am and to provide cover for colleagues when required.

Medical receptionist experience is preferred but not essential as training will be provided.

Main duties of the job

You will be part of our practice team providing a professional, efficient and effective reception service to the practice team, patients and visitors to the practice ensuring confidentiality is maintained at all times.

Receive and make telephone calls as required Direct patients to the most appropriate health professional / service when booking appointments following guidance flow charts To advise and assist patients with online triaging requests when needed and action any tasks assigned to the reception team in the online triaging software Make, amend and cancel clinical appointments for patients using the practice computerised appointment system (SystmOne) Record accurate messages for all clinicians ensuring appropriate and timely dissemination Deal with messages from clinicians and ensure appropriate documentation of actions taken Generate prescriptions paying particular attention to accuracy

About us

We are a practice located in Maltby, Rotherham with a list size of 7,000 patients.

We offer good terms and conditions within a supportive environment. The practice is accredited by the Workplace Wellbeing Charter.

Job description

Job responsibilities

To be part of a practice team providing an efficient and effective reception service to the practice team, patient and visitors to the practice.

General Reception Duties:

General office duties to include filing, photocopying, typing, answering the telephone and dealing with general enquiries To receive and direct patients and visitors on arrival at the practice To be a 'Care Navigator' and navigate patients to the most appropriate health professional / service when booking appointments following guidance flow charts To advise and assist patients with online triaging requests when needed and action any tasks assigned to the reception team in the online triaging software To make, amend and cancel clinical appointments for patients, both face to face and over the telephone, using the practice computerised appointment system including booking patients into hub appointments To record accurate messages and requests for home visits and prescriptions etc. for all clinicians ensuring appropriate and timely dissemination To deal with messages from clinicians and ensure appropriate documentation of actions taken To disseminate test results to patients (paying particular attention to patient confidentiality and practice protocols) including call/recall letters for blood results To generate computerised repeat prescriptions for signature by GP and via Electronic Prescription Service (EPS), paying particular attention to accuracy and ensuring that all prescriptions for collection are locked away at the end of the day To receive and make telephone calls as required, divert calls and take messages ensuring accuracy of details and prompt appropriate delivery To access emails regularly for updates and to action prescription requests, send fit notes and deal with other relevant emails in a timely manner Accurate data entry of new registrations and temporary resident patients when required including registration of patients for online services To check patient details at every encounter (address, phone/mobile numbers etc) and update details when informed of changes by patient To be a chaperone for GP on request if a member of the nursing team is not available Responsibility for the day to day handling and recording of petty cash received from patients Responsible for the unlocking of cupboards, drawers etc. at the beginning of the day and locking away items at the end of the day following the practice security procedures To be responsible for locking of all treatment / consulting rooms at the end of the day To be fully conversant with the practice clinical software system through induction and ongoing training and development

Other Relevant Duties:

To plan and organise own day to day work and to resolve straightforward job related tasks and minor problems with support from Senior Receptionist where necessary To assist in the planning and organising of reception staff rotas to provide cover for holidays and sickness in liaison with the Senior Receptionist To ensure appropriate handover arrangements with colleagues at the end of each shift Attendance at the weekly Monday reception meeting and input into agenda items To make refreshments for the practice team and visitors To assist in the training of new or less experienced reception staff in the duties required of them To take part in annual appraisal and Personal Development Review (PDR) To ensure regular involvement in ongoing training and personal development relative to the role and attendance at mandatory In House Training events To undertake any other duties as may be determined from time to time which are commensurate with the role and grade

Other information:

To ensure that all duties are performed accurately and efficiently with particular attention to detail To be able to multi-task and maintain a professional and sensitive approach in a busy office environment To be able to work as a flexible member of the reception team in providing cover for holidays and sickness, sometimes at short notice. To ensure effective lines of communication at all times, both verbally and written To daily access the practice email system and use as an effective and preferred means of communication as appropriate To comply with the practice security guidelines / health and safety / fire regulations including roll call register All duties are to be undertaken with firm commitment to patient confidentiality, the Data Protection Act and in accordance with the relevant policies and protocols of the practice.

This job description is not intended to contain a complete list of duties, but has within it the main duties attached to the post. If appropriate, the job description may be amended at a future date in consultation with the Post Holder to take into account any changing work patterns that are likely to be of a permanent nature.

Person Specification

Qualifications

Essential

Education to Secondary School Level

Desirable

Computer or Typing Qualification

Experience

Essential

Ability to work under pressure Computer literacy and keyboard skills including data input Good communication skills, both written and verbal Prioritisation and organisational skills Able to work as part of a team and on own initiative Can work to deadlines Good at multi-tasking skills Maintain a flexible approach to work and the ability to adapt to a changing environment Demonstrate motivation and enthusiasm Reliability

Desirable

Experience of working within a reception team Experience of working with the general public Experience of working within NHS Experience of using SystmOne software Will demonstrate commitment

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