Medical Receptionist/Care Navigator

1 week ago

Rotherham, United Kingdom Rawmarsh Health Centre Full time

Job summary

Rawmarsh Health Centre is excited to be recruiting a MedicalReceptionist to join our team.

Rawmarsh Health Centre is a forward thinking, innovative practiceconveniently based in the heart of Rawmarsh with excellent transport links tothe surrounding area including Rotherham, Doncaster, Barnsley and Sheffield.

Medical Receptionists play a fundamental role in PrimaryCare Services. As the first member of staff that a patient will encounter,their journey of patient centred care starts with you.

16 hours per week over 3 days.

Main duties of the job

First and foremost, it is vital that patients receive a warm, friendly, courteous and efficient service at all times and we expect all prospective candidates to exemplify these characteristics.

The role of the Medical Receptionist is varied and undeniably challenging yet fulfilling. Our receptionists undertake a wide variety of duties which reach far beyond the booking of appointments. Such duties you will be undertaking are:

Patient Registration Care Navigation - the signposting of patients to a variety of different care providers and clinicians Ordering patient medications Ensuring patients get the right care, from the right clinician at the right time Updating patient records (under the guidance of a clinician where applicable) Offering Online Patient Access Guiding patients through using our online services

About us

At Rawmarsh Health Centre we fundamentally believe that our staff are the most important aspect of our business. They often work in challenging situations and staff morale is of the utmost importance to ensure effective, safe, and patient centred care is offered.

As such we offer an outstanding package of benefits to our staff. We offer colleagues a variety of additional benefits including:

NHS Pension Generous Annual Leave entitlements A variety of other leave entitlements including maternity and absence. A warm and welcoming, friendly, comfortable working environment

You'll be joining a small yet efficient team which consists of 13 staff members across both clinical and administrative fields.

We also work closely with other GP practices across Rotherham, particularly with the other GP practices of Wentworth 1 PCN of which we are an active member.

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Job Responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

Reception

Ensure efficiency of appointment system and monitor flow of patients into consulting rooms. Ensure patients without appointments but who need urgent consultation are seen in a logical and non disruptive manner. Handing completed repeat prescriptions to patient and checking names and addresses. Ensure reception and waiting areas are kept neat and tidy, paying particular attention to Health and Safety guidelines. Taking messages and passing on information

Appointments

Ensure total familiarity with the computerised appointment system. Process appointment requests from patients by telephone, in person and via e-consult. Deal with visit requests. Monitor effectiveness of the appointment system and report any problems. Utilise remote booking options to ensure patients are care navigated appropriately for their needs.

Computer

Deal with requests from doctors utilising the computerised task and notification facility. Enter data onto patient electronic record as requested by clinical team. Process repeat prescription requests in accordance with practice guidelines.

Telephone

Have working knowledge of telephone system, during and after opening hours. Receive and make calls as required, ensuring all calls are answered where possible within 4 rings. Action requests for ambulance transportation in line with practice policy.

Medical Records

Ensure correspondence, reports, results are scanned onto the clinical system. Ensure all medical records are sorted and tagged in date order. Ensure records are kept neat and tidy and in good repair.

Start and End of Day Procedures

Open up premises at the start of day, deactivate alarm and make all necessary preparations to receive patients. Secure premises at the end of the day, lock all internal doors and ensure all windows are closed and locked, all internal lighting turned off and that the security alarm is activated.

Other Tasks

Chaperoning for clinical team. Any other tasks allocated by Practice Manager. Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

Apply practice policies, procedures, protocols and guidance. Discuss with other members of the team how the policies, procedures and protocols will affect own work. Participate in audit where appropriate. Person Specification

Skills

Essential

IT literate (including Microsoft packages) Good standard of education (maths and English GCSE) Articulate and excellent communication skills (verbal and written)

Desirable

SystmOne user trained Understanding of general medical terminology

Experience

Essential

Worked in a patient/customer facing role

Desirable

Worked in a medical environment Worked as a Medical Receptionist/Care Navigator

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