Senior Research Executive

2 months ago

Hatfield, United Kingdom Ocado Retail Ltd Full time
Vacancy NameSenior Research ExecutiveVacancy NoVN649Job TypePermanentLocationHatfieldJob Details

We’re Ocado Retail. We’re the people powering Ocado.com , the world’s largest online grocer, and Zoom by Ocado , our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring your best self, and Challenge what's possible .

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

About the Team

The research team is expanding to keep pace with Ocado’s growth. We are responding to a new hunger in the business to understand our customers better, so we can succeed in our purpose to deliver more of what matters to them. Together, the research team works to create a real sense of who our customers are and bring them to life for the rest of the Insight and Marketing teams, as well as across the wider business. We are a small team, working closely with Customer Insight colleagues.

The Role/Profile

This is an ideal role for someone with a strong grounding in research (4+ years) gained within an in-house insights team or a consumer research agency. As a Senior Research Executive, you will play a key part in influencing at a strategic level a complex group of stakeholders across the business. We are therefore looking for someone who can analyse research and data output and turn this into actionable insights and recommendations.

As a Senior Research Executive, you will be responsible for setting up, managing and executing some of the projects the team owns. You will be one of the biggest advocates of the customer voice in the wider business. You will work with every part of the organisation, in addition to closely working with the Insight and Marketing teams. You will have autonomy to own and run projects.

The role includes the opportunity to line manage a research executive direct report.

Examples of recent projects include:

Customer basket segmentation : this large scale in-house project involved designing, executing and reporting on customer qualitative and quantitative surveys. We worked closely with Data Science and Customer Insight colleagues to integrate data, insight and research to come up with a rich segmentation. The final part of the project has been rolling the segments out to the business and ensuring they are as effective and useful as possible Quantitative survey of infrequent customers : we had identified a group of customers who order from us infrequently. Senior stakeholders wanted to understand the motivations behind this behaviour. We designed a questionnaire and surveyed over 1,000 customers, analysing, reporting and making recommendations in time to deliver results for a Board strategy day Creative campaign evaluation : working with Brand Marketing on a project to understand consumer reactions to a planned creative campaign and propose changes based on their feedback

Key Responsibilities

Ensure that the most effective qualitative and quantitative research solutions are applied to answer stakeholders’ questions Take ownership from proposal writing and research design through to analysis, distillation and knowledge sharing Line manage junior team member Present insights and research recommendations to stakeholders in an engaging, straightforward and concise manner Manage timelines, and flag areas for improved efficiencies within the research programme Select ad hoc agencies and work collaboratively with them to ensure timely delivery and great outputs Become an expert in the self-service tools available within the Research team Demonstrate and inspire industry best practice, driving organisational understanding of research techniques at Ocado and champion the research function in the business

Key skills

In-depth knowledge of quantitative and qualitative research methodologies First hand experience designing, recruiting, sampling and analysing research Experience with customer satisfaction and brand tracking surveys Numerate and analytical thinking Commercial awareness and problem solving ability Good knowledge of Google Slides and Sheets (or PowerPoint and Excel) and experience creating engaging visualisations and outputs Ability to work in a hypothesis-led way to break down problems and generate recommendations based on survey findings Strong project management skills, the ability to manage multiple workstreams simultaneously and to prioritise own workload A proactive and enthusiastic approach to conveying customer and consumer insights

What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

Annual bonus scheme - maximum opportunity dependent on the role 26 Days Annual Leave plus bank holidays Up to 7% matched pension contributions (e.g. 7% from you, 7% from us) 50% income protection 4x salary life insurance 15% Ocado.com discount 20% Marks and Spencer discount Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

Health & Wellbeing

Private Medical Insurance Critical Illness DigiCare+ Healthcare Cashplan Health Assessment Dental Insurance Eyecare Vouchers Digital GP Mental Health

Flexible Benefits

Tax-efficient electric vehicle leasing scheme Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

Free onsite parking and free shuttle service from Hatfield station Regular socials, including Town Halls and Mixers & our ORL Summer Party ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor. As part of our inclusive nature, help make change within the business and join any of our Networks


Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

Recruitment Privacy Notice

Ocado Retail Limited will process and store your personal information in accordance with our.

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