Manager - Commercial Refresh

3 weeks ago

Brighton and Hove, United Kingdom AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Financial Crimes Transformation Programme focuses on fulfilling American Express regulatory commitments and de-risking the portfolio by uplifting our capabilities. To support this objective, the Enterprise Anti Money Laundering (AML) team is delivering on the Know Your Business (KYB) Refresh programme for our International Issuing Legal Entity base, including small business and commercial.

Joining the Issuing Legal Entity Refresh programme, this role will focus on delivering an effective process to refresh our Legal Entities and their associates, specifically focussed on how we can utilize our internal data sources and external data registries.

The role will ensure the implementation of:

High quality, robust and sustainable processes, delivered with effective controls and rigorous business testing. An optimized client experience and servicing strategy. Strong business governance and accountability.

Reporting into the Director Issuing LE Refresh, key responsibilities will include, but are not limited to:

Accountability for forming requirements, translating business expectations into executable work. Accountability for process and procedure design, up to and including implementation. Accountability for planning and monitoring project implementations against milestones and deliverables. Accountability for managing risks and issues that arise from the project. Responsible for the day-to-day management of third parties engaged to support refresh. Responsible for preparing materials for steering committees and other senior leadership updates. Challenging the status-quo to drive incremental improvements to delivery velocity.

This UK based role is an exciting development opportunity for a project / strategy manager with knowledge of the issuing business to join our team

Key Skills Required:

Results driven, with a track record of delivering projects against aggressive fluid timelines across a complex and matrixed environment. A multi-tasker, able to prioritise multiple initiatives simultaneously and still achieve results Adaptable, able to thrive in a fast-paced environment with high degrees of ambiguity and fluid priorities. Detail orientated, with a keen eye for specifics and ability to produce high quality documentation. Relationship builder, with proven experience in gaining trust quickly and delivering value. Outstanding communication and influencing skills, with demonstrated experience working with a variety of stakeholders across both seniority and business unit. A fast learner, with an ability to learn new processes and capabilities quickly. Understanding of the SBS and/or commercial businesses, related regulatory landscape, and emerging trends/models is preferred. Previous exposure to regulatory and policy compliance activities with a strong control mindset Knowledge of AML/CFT environment useful.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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