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Associate-digital Product Management

7 months ago

Brighton, United Kingdom Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Are you someone who’s looking for a new challenge in Product Management? Are you someone who is motivated by delivering critical capabilities to ensure American Express can continue to back our cardmembers and their businesses? Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you passionately curious with an impulse to seek new information and explore novel possibilities? Then you could be just who we’re looking for

We have an exciting opportunity for an Associate - Digital Product Management within the dynamic AML/KYC Product & Capabilities team, which forms part of the Company's ongoing Financial Crimes Transformation program. This Associate Product Management role will be an individual with an analytical, delivery & solutions mindset, focusing on the expansion of the KYC Refresh product end-to-end across international markets and overseeing exciting developments to digital customer journeys across Web, Mobile App and Servicing Portals.

You will be responsible for helping gather and map existing customer journeys as we accelerate our expansion of Refresh capabilities across international markets. You will report to and support the Product Manager in the KYC Refresh customer experience workstream, but you will also be comfortable working directly with our product partners in Enterprise Digital & Data Solutions (EDDS) and our business stakeholders in the markets. You will have a product-mindset, and be comfortable with data and system flows that support customer journeys. Together, we will deliver the Refresh roadmap to support the Financial Crimes Transformation strategy, driving outcome oriented and customer centric conversations with our business collaborators and partners to deliver for our customers.

International Operational Excellence is responsible for supporting our international Issuing and Acquiring businesses across 27+ markets, and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML obligations. This is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.

The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate:

- Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap
- Robust, sustainable processes that drive a high degree of quality with effective controls and rigorous business testing
- Strong business governance and accountability
- Mature business risk management practices in relation to AML and Terrorist Financing

**How will you make an impact in this role?**
- Associate responsible for supporting discovery and envisioning of the KYC refresh customer experience
- Collate existing customer journeys and related business/capability requirements in each market on our roadmap as we accelerate our expansion of Refresh across international markets
- Support the Product Manager to gather and align requirements for customer Refresh experiences with market stakeholders understanding their current and future needs and in alignment to regulatory requirements & commitments
- Work directly with our product partners in Enterprise Digital & Data Solutions (EDDS)
- Document aligned business requirements and flows for platform teams in Rally/JIRA
- Being passionate about the product, advocating the vison to inspire the program partners and stakeholders
- Support Product Manager in participation with PI Planning in support of Agile and SAFe practices for effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Cross Platform Delivery (CPD) teams, to support planning and execution across multiple platforms

**Minimum Qualifications**:

- Experience in mapping customer journeys to support product