Senior Analyst

3 weeks ago

Brighton, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Join the International Insurance team to help develop and grow the Insurance business around the world. Work and collaborate with Insurance colleagues across 10 markets to develop digital capabilities to accelerate sales and provide good digital servicing solutions for our online customers.

How will you make an impact in this role?

You will be responsible for project managing a number of digital capabilities to improve features and functionality to American Express insurance customers. Lead the development of the international insurance servicing tool to become a best-in-class tool. Collaborate with market teams, Tech partner and insurers, to mange through to delivery our vision for digital capabilities.
  • Support the Product Manager in the vision & rollout of International Insurance Digital Platforms- Sales and Servicing & with other capabilities that are in Discovery phases
  • Lead & drive the strategic development of the Servicing platform to be able to realise the POA for this platform - including business requirements, Compliance reviews, Tech partner & partner/insurer tech project management to deliver new phases of this platform
  • Lead on specific & multiple requests from individual markets - assess for costs/benefits & market readiness to determine prioritisation. Be able to deliver these specific requests to 'live' in collaboration with market & tech partner. Be able to juggle a varied portfolio of tech requests through to delivery.
  • Collaborate & work alongside the rest of Fee marketing team to understand priorities for capabilities for marketing, tracking & campaigns. Be able to prioritise marketing requests
  • Collaborate with Data & Insights team that informs of successful new features & UX decisions to improve Funnel performance of platforms
Minimum Qualifications
  • Proven experience of working on digital technology projects from Discovery through implementation, to Delivery from a User's perspective
  • Proven experience of delivering improved digital metrics that drive both sales & revenue
Preferred Qualifications
  • Experience of Insurance or card digital marketing, project management within a blue-chip organization
  • Preference to have work on digital platforms with a software company
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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