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Tenancy Services Officer

4 months ago

Coventry, United Kingdom Orbit Group Full time

Your role at Orbit.

We are looking for a dynamic and inspiring Tenancy Services Officer – Community Safety and Anti-Fraud (CSAF) for our Midlands Region, working mostly in the Coventry and Nuneaton area. We are looking for someone to engage effectively with customers, resolving issues such as ASB, Tenancy Fraud and Hate Crime. You will be working with key partner agencies, such as Local Authority, police and wider internal teams to resolve issue, challenge behaviour and ensure safety across our properties.

You will develop relationships with partner agencies such as MARAC, MAPPA, local authorities, fire and police services to ensure any issues raised are dealt with effectively, supporting both complainants and witnesses. 

This role will involve a mix of working from home, in office and travel across the area. The Tenancy Team in the Midlands work together so flexible approach to work will be required. This will also involve limited participation in an out of hours rota (to be discussed at interview)

What will help you make a difference.

At least 2 years’ experience in successfully managing Anti-social Behaviour and Tenancy Fraud issues High level of knowledge in relevant legislation and best practice relating to Anti-social Behaviour and Tenancy Fraud Excellent investigation and evidence gathering as part of effective case management Excellent verbal and other communication skills, including the ability to prepare complex reports Experience of successfully delivering good outcomes through partnership working Able to support customer whilst dealing with difficult and challenging situations and people High levels of IT literacy and analytical skills and the ability to understand trends and results Car owner - Ability to travel to meet the requirements of the role Participate in Out-of-Hours rota Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?

Rewarding your contribution.

For those who want or need more of a work life balanceour view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

Group bonus potential up to 15% of salary 27 days annual leave plus bank holidays and the “Orbit day” Private medical insurance Excellent contributory pension scheme Life assurance A great pick and mix of flexible benefits including the option to buy and sell holiday and much more