Tenancy Sustainment Worker
3 months ago
Tenancy Sustainment Worker - Homeless/Refugee Services (Coventry)
We are looking for a part-time Tenancy Sustainment Worker (up to 22.5 hours per week) to provide an efficient, customer focused housing and support service to customers who have been at risk of homelessness in our Coventry Services.
Focusing on the identified needs of customers, you will provide practical support, guidance and advice on tenancy sustainment. This will include conducting viewings, sign ups, making and maintaining benefit claims and rent arrears monitoring, accessing repairs, managing anti-social behaviour, conducting property and health & safety checks, supporting with and providing advice on move on options and working with additional stakeholders such as community/health services.
The role will involve some travel so the successful applicant will be required to be a car driver and have access to a car.
In addition, you will have excellent written and verbal communication skills and the ability to manage and prioritise your workload accordingly. In particular, you will need:
- Knowledge of welfare benefits, housing, and tenancy management
- Understanding of the challenges faced by individuals who have been at risk of homelessness
- Effective interpersonal skills
- Ability to work with customers with a range of different needs
- Ability to work with customers from a range of different backgrounds
- Ability to be flexible with your working hours to meet the needs of customers where appropriate
- NVQ level 3 qualification in Housing / Health and Social Care is desirable
Driving licence and access to a vehicle is essential for this role
DBS check required
As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package.
Application:
**Job Type**: Part-time
**Salary**: Up to £14,832.00 per year
Work Location: In person
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