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Care Co-Ordinator

4 months ago

Kidderminster, United Kingdom Wyre Forest Health Partnership Full time

Job summary

We have an exciting opportunity for a Care Coordinator toliaise with patients and relatives to ensure that patients have access tothe most appropriate care environment for their own specific needs.

This post will provide an opportunity for individuals withexcellent communication skills to act as role models and be part of developingnew ways of working and support the delivery of patient care. The careco-ordinator will be responsible for contacting patients, helping them tonavigate their healthcare and directing them to the most appropriate servicefor suitable care.

This role could see the successful applicant supporting in theco-ordination of care in various different settings, including Asthma,Vulnerable Adults and Mental Health.

Main duties of the job

Be a key contact for patientswith health conditions, helping them to understand and manage their health andwellbeing.

Co-ordinate patient healthcare,directing to the most appropriate service for suitable care.

Work across multi-disciplinary teams of healthcareproviders (Such as Pharmacists, GPs, Nurses)

Be a (non-clinical) specialist in your care-copatient focus area

About us

Wyre Forest Health Partnership:one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.

WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

Job description

Job responsibilities

Be a key contact for patients with health conditions, helping them to understand and manage their health and wellbeing.

Co-ordinate patient healthcare, directing to the most appropriate service for suitable care.

Work across multi-disciplinary teams of healthcare providers (Such as Pharmacists, GPs, Nurses)

Be a (non-clinical) specialist in your care-co patient focus area

Work with GPs and other primary care professionals to identify, manage and prioritise a caseload of patients in accordance with needs and, where required and as appropriate, refer people back to other health professionals within the PCN (Primary Care Network).

Help patients to manage their care needs, serve as a point of contact, advocate and information resource for patients, family and caregivers.

Act as a building block for care by co-operating with other service providers to share information, jointly plan care and provide a streamlined, integrated service and to reduce variations in service delivery in adherence with confidentiality and data protection legislation and data sharing agreements.

Work with the PCN team to increase uptake of healthcare educational courses, including proactively recruiting and referring through direct patient contact.

Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance.

Have mechanisms in place to engage with patients who are using the service and their carers.

Ensure at all times, service users experience support and contact that is user friendly, accessible, responsive to individual needs, warm and professional.

Support the PCN to reduce inequalities by targeting cohorts of patients who struggle to engage with healthcare services.

Build positive professional working relationships with other professionals, both clinical and non-clinical across the PCN.

Person Specification

Qualifications

Desirable

A qualification in a related care subject

Experience

Essential

A Good Communicator with strong written and verbal skills, ability to build rapport with Patients. Strong IT and administrative skills, experience of using EMIS, DocMan and AccuRx is desirable.

Desirable

Experience working with Healthcare professionals, social care or as part of a General Practice team is desirable.