Account Co-Ordinator

3 weeks ago


Newcastle upon Tyne, United Kingdom M Group Services Full time
About The Role

A bit about the role…

We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the Service Delivery Manager, the Co-ordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and sub-contractor appointments.

We are looking for an enthusiastic, self-motivated, professional individual with excellent verbal and written communication skills. Work for this role comes through various channels (email, telephone and Google hangout instant messaging) so good pc skills and the ability to prioritise and manage your own workload are essential.

Seeka are one of the largest provider of Locksmith Services to the Utility Industry so this is an exciting opportunity to join us while we look to grow the business further. Seeka is part of M Group, a billion Pound turnover business with a wide and diverse portfolio.

We work with our clients and partners to ensure we keep abreast of industry developments and we remain at the forefront of proactively influencing the right pathways to success. M Group is a 2019 Times 100 Top Track Company.

If you like your days to fly by, then our role would be perfect for you You will also have a flexible approach to tasks and working hours – availability to work 40 hours a week between Monday to Friday 8am to 8pm

Key Responsibilities …

Allocation of work to appropriate labour Sub-Contractor Managing the onboarding process of the subcontractor workforce Responsibility for ensuring subcontractors hold the appropriate documents to carry out work for Seeka General cancellations and amendments of jobs Ensure that all visits exceed the desired standard whilst delivering an excellent level of client satisfaction and service First point of contact for the client, customer and field based Engineer Handling both inbound and outbound calls and emails Efficient handling and resolution of customer complaints and managing expectations of the customer throughout in line with the business expectations: escalating to management level where required. Liaise with the operations management team to ensure efficient running of the process Gather /collate/submit accurate and meaningful management information and reporting as required. Completion of dashboards for internal and external KPI’s Promote Seeka image at all times.  Other duties may be undertaken as and when required, in particular when new business is gained

What you will bring to the role…

Essential

Dedicated to the provision of excellent customer services Professional telephone manner Excellent verbal and communication skills Extremely well organised and able to prioritise Self-motivated and enthusiastic Develop a team atmosphere through hard work, calmness and consistency whilst working unaccompanied Dealing with changing circumstances Delivering objectives and strict performance results Microsoft and IT literate Attention to detail, able to capture data accurately Self-motivated and enthusiastic Delivering objectives Ability to work closely with key stakeholders

Desirable

Complaint handling experience Experience of planning and scheduling of work for field based workforce

What we offer

25 days holiday Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts Eye care vouchers Access to our Employee Assistance Programme Recommend a Friend and Earn scheme Reward & Recognition Scheme Opportunities to progress in a successful company Notes/Brief for Recruitment Team: About The Company

Seeka provides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers and revenue protection officers, Seeka make visits to customer properties to investigate and make safe suspected energy theft cases. 

Seeka sits within the M Group Services Energy Retail Division which is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.

We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running. 

At Seeka we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.
  • Contract Co-ordinator

    5 months ago


    Newcastle upon Tyne, United Kingdom ABCA Systems Ltd Full time

    **Why ABCA?** Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our...


  • Newcastle upon Tyne, United Kingdom Peacocks Medical Group Full time

    Peacocks Medical Group are a multi-award-winning family group providing outstanding care in the national delivery of both clinical services and medical equipment throughout the UK. At our Newcastle upon Tyne facility, we have a dedicated team of Orthotic Technicians who manufacture a wide range of Orthotic products for our NHS and private clients. We...


  • Newcastle upon Tyne, United Kingdom Blair West Full time

    Blair West is supporting a growing, PE-backed SaaS business in the construction sector as they look to add a Finance Operations Co-Ordinator to their team following growth. Initially, in a temporary capacity, this role will go temp-to-perm depending on performance. The business is moving towards a shared service centre model, so this role will serve as a...

  • Care Co-ordinator

    5 months ago


    Newcastle upon Tyne, United Kingdom Link Care Solutions Full time

    Here at Link Care Solutions we have a exciting opportunity for a Care Co-Ordinator role to help provide high standards of care for clients in their own home. The Care Co-Ordinator role consist of a 37.5 hours per week, to be worked flexibly to include evenings and weekends, according to the needs of the service. Summary of Job: To assist the Service...


  • Newcastle upon Tyne, United Kingdom The Riverside Group Full time

    **Job Title**:Retirement Living Co-ordinator **Contract Type**:Permanent **Salary**:£25,9675.42 (£27,112.48 is achieved after 18 months successful performance in the role) **Working Hours**:30 per week **Working Pattern**:Monday to Friday **Location**:Manisty House, Newcastle **The difference you will make as a Retirement Living Co-ordinator** Working as...

  • Care Co-ordinator

    5 months ago


    Newcastle upon Tyne, United Kingdom Right at Home Tyneside Full time

    Right at Home Tyneside provides person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently. We are a friendly, professional, local home care provider which recognises that its employees are its greatest asset. We are looking for an experienced Care...

  • Contract Co-ordinator

    5 months ago


    Kingston upon Hull, United Kingdom Arco Full time

    **About The Role**: As a Contract Co-Ordinator, you will be responsible for building relationships with both internal and external key contacts and stakeholders. You’ll be an escalation point for key customers, sales and service and will provide effective communication between customers and Arco teams. Key responsibilities include: - Generating and...


  • Newcastle Upon Tyne, United Kingdom Mayborn Group Limited Full time

    The application deadline will be Friday 29th November 2024. With a start date anticipated to be in September 2025Are you excited by the prospect of a career in Supply Chain? Would you love to work for a company who puts the consumer at the heart of everything they do?Here at Mayborn (Tommee Tippee) we are committed to supporting parents all over the world,...


  • Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time

    Job Description The application deadline will be Friday 29th November 2024. With a start date anticipated to be in September 2025 Are you excited by the prospect of a career in Supply Chain? Would you love to work for a company who puts the consumer at the heart of everything they do? Here at Mayborn (Tommee Tippee) we are committed to supporting parents...


  • Newcastle upon Tyne, United Kingdom Mayborn Group Limited Full time

    The application deadline will be Friday 29th November 2024. With a start date anticipated to be in September 2025Are you excited by the prospect of a career in Supply Chain? Would you love to work for a company who puts the consumer at the heart of everything they do?Here at Mayborn (Tommee Tippee) we are committed to supporting parents all over the world,...


  • Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    Job summary OPERATIONS - Resourcing and Business Planning Resource Scheduling Coordinator hours per week - full time and potential job share hrs. pw. Permanent Based between Newcastle Upon Tyne The Scheduling Department is an essential team within the North East Ambulance Service. The team works collaboratively with the Operational...


  • newcastle-upon-tyne, tyne and wear, United Kingdom Mayborn Group Limited Full time

    The application deadline will be Friday 29th November 2024. With a start date anticipated to be in September 2025 Are you excited by the prospect of a career in Supply Chain? Would you love to work for a company who puts the consumer at the heart of everything they do? Here at Mayborn (Tommee Tippee) we are committed to supporting parents all over the...


  • Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    Throughout the apprenticeship the post holder will gain experience within the Financial Services Department, including areas such as Accounts Payable, Accounts Receivable, Financial Systems and Controls, Cashiers and Technical Financial Services. To assist in the day to day operation of the Finance Services department ensuring the delivery of a consistently...


  • Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job summary As a DDAT Resource Co-ordinator, you will manage, administer, maintain, and support budgets, assets, and procurement services for NHSBSA IT-related staff, hardware, software, and consumables. You will identify service improvements, measure and record efficiency savings, and source IT goods and services at optimum prices. Your role will...


  • Newcastle upon Tyne, United Kingdom Aspect Resources Full time

    Newcastle / Hybrid (50% on site) Contributing to the management of the accounts payable function • Contributing to the management of the accounts receivable function • Contributing towards the Agency's budgeting, forecasting planning and cash management processes, working cross functionally to influence stakeholders. • Contributing towards the...


  • Kingston upon Hull, United Kingdom Sovereign & Bale Full time

    Employer Partnership Co-ordinator Location: Hull **Salary**: £30,00 - £35,000 Type: Permanent Have you got great people skills and a passion for recruitment? Would you like to work in a customer facing role and make a positive impact on people and their communities? Consider the role of a Recruitment Adviser! **The Role** The Recruitment Adviser is...

  • Accountant

    3 days ago


    Newcastle upon Tyne, United Kingdom Aspect Resources Full time

    Role: Accountant Location: Newcastle / Hybrid (50% on site) IR35: Inside Duration: 31/3/25 initially Rate: £550/day (Umbrella) MAX Job description: Key accountabilities and responsibilities: • Contributing to the management of the accounts payable function • Contributing to the management of the accounts receivable function • Contributing...

  • Accountant

    3 days ago


    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Role: Accountant Location: Newcastle / Hybrid (50% on site) IR35: Inside Duration: 31/3/25 initially Rate: £550/day (Umbrella) MAX Job description: Key accountabilities and responsibilities: • Contributing to the management of the accounts payable function • Contributing to the management of the accounts receivable function •...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pharmiweb Full time

    Role DescriptionWe are seeking an Integrated Account Specialist to join our team at Pharmiweb, a leading global pharmaceutical company. As an Integrated Account Specialist, you will play a key role in assisting the co-creation and implementation of account plans, effectively engaging with internal and external stakeholders across the health and care...

  • Contracts Co-ordinator

    7 months ago


    Upton upon Severn, United Kingdom SBC Worcester Full time

    **Job Purpose**: Accurate and timely processing of customer enquiries and orders from initial enquiry/order placement through to delivery in a professional manner and in accordance with the company KPI’s. To action any other reasonable request from the Department Manager or member of the Senior Leadership Team and assist the team as applicable. Work...