Junior Operations Analyst

3 months ago

Southampton, United Kingdom Kingfisher Full time

Overview

We’re Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. Based out of our Southampton office.

Junior Operations Analysts (JOA) reside in the Command Centre, providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.

What's the job To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
Monitor IT production services of the operating companies that form Kingfisher PLC. Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role. Have a genuine interest in Retail and how customer needs are changing, particularly online Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel. Form effective relationships with colleagues so implementation of additional bridge responsibilities is seamless. Good general knowledge of IT software tools (EG: Microsoft Windows, MS Excel) Excellent communication skills – verbal and written. Ability to pick up new skills quickly. Good verbal and written communications skills Customer focus Self-motivated with ability to work effectively under pressure. Ability to work as part of a team Good organisational skills, attention to detail and good time management skills. Reliable and conscientious Excellent GCSE grades, emphasis in English & MathsAn IT related qualification would be advantageous.12 Hour shifts (24x7x365). Days 07-30 to 19-30. Nights 19-30 to 07:30Overtime opportunities due to holidays and shift absence and workload What you'll bring

Be Customer Focused – constantly improving our customers’ experience

I listen to my customers I use available data to help make decisions

Be Human – acting with humanity and care

I do the right thing I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

I build and share new ideas I try new things and share my learnings

Be Agile – working with trust, pace and agility

I have courage to be creative Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

I embrace allyship I have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

I own my actions I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

#li-bn1

Rewards & Benefits

What we offer.

Private Health Care

Opportunity to receive up to family level cover with Bupa. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Kingfisher Pension Scheme

Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.

25 Days' Holiday

25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).

Staff Discount

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Kingfisher Share Incentive Plan (SIP)

Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

Life Assurance

x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.

Bonus

Competitive bonus scheme that aligns to work level of role.

Kingfisher Share Save

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

Our Behaviours

At Kingfisher, we are united by our 6 core behaviours

Be customer
focussed

Constantly improving our customer experience

Be human

Acting with humanity and care

Be curious

Thriving on learning, thinking beyond the obvious

Be inclusive

Acting inclusively in diverse teams to achieve together

Be agile

Working with trust, pace and agility

Be accountable

Championing the plan to deliver results and growth

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