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Junior Operations Analyst

2 months ago


Southampton, Southampton, United Kingdom Kingfisher Full time
Job Description

Overview

Kingfisher is a leading home improvement company, and we're looking for a skilled Junior Operations Analyst to join our team. As a Junior Operations Analyst, you will play a critical role in providing round-the-clock IT support and infrastructure monitoring for our various banners.

Key Responsibilities
  • Monitor and manage IT production services for our operating companies, ensuring seamless operations and minimal downtime.
  • Work closely with experienced team members to develop business knowledge, key capabilities, and essential skills, with a focus on retail and customer needs.
  • Identify and report any issues on live service applications, and perform initial problem determination and recovery.
  • Collaborate with technical support personnel to resolve complex incidents and implement effective solutions.
  • Develop and maintain effective relationships with colleagues to ensure seamless implementation of additional responsibilities.
  • Stay up-to-date with the latest IT software tools and technologies, including Microsoft Windows and MS Excel.
  • Communicate effectively with colleagues and stakeholders, both verbally and in writing.
  • Be self-motivated and able to work effectively under pressure, with a focus on delivering high-quality results.
  • Work collaboratively as part of a team to achieve common goals and objectives.
  • Develop and maintain good organizational skills, attention to detail, and time management skills.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Good understanding of IT software tools and technologies.
  • Ability to work collaboratively as part of a team.
  • Self-motivated and able to work effectively under pressure.
  • Good organizational skills, attention to detail, and time management skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest IT software tools and technologies.
  • A comprehensive training program to help you develop your skills and knowledge.