Facilities Administrator
4 days ago
Atlas Workplace Services are looking for an Facilities Administrator to join our team at the Liverpool John Moores University, based in Liverpool.
The purpose of the Facilities Administrator is to provide comprehensive administration and coordination to support the Liverpool John Moores contract, ensuring consistent and proactive support to the contract delivery teams.
As the Facilities Administrator, you will need the ability to work under minimal direction and communicate effectively with other staff. This post-holder should be able to provide support to the Senior Account Co-Ordinator as required as well as assisting other members of the administration team as necessary.
Principle Duties and Responsibilities
- Respond to all client incoming calls to ensure timely and effective completion of work, in accordance with the service level specification.
- Ensure that relevant and accurate data is obtained and entered onto the Help Desk CAFM system, asking questions to identify all the facts, providing the customer with a high level of customer service.
- As directed regularly review calls logged by checking service level response times keeping clients informed of progress.
- Maintain knowledge and understanding of Atlas’s clients’ contractual requirements.
- Be fully conversant with department and company policies and procedures by joining regular department briefings and reviews.
- Develop and maintain an effective relationship with Atlas Engineering colleagues and contractors’ service delivery teams by always remaining helpful and positive.
- Carry out any other duties as requested by supervisors in relation to the smooth running of the Help Desk and coordination function.
- Maintain and develop an environment of continuous improvement by ensuring that processes and procedures remain effective and efficient.
- GCSE in English and Maths or Equivalent.
- Minimum 12 months experience in similar customer-facing role
- Understanding of Help Desk operation
- Customer Service skills
- Keyboard skills
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