Patient Communications Administrator

4 weeks ago


Torquay, United Kingdom Chelston Hall Surgery Full time

Job summary

Anexciting opportunity has arisen for a Patient Communications Administrator to join us at Chelston HallSurgery in Torquay.

Weare looking for an enthusiastic, dedicated and highly motivated individual tojoin our forward thinking, dynamic team at Chelston Hall to enhance our teamand help us further develop our philosophy of integrated multi-disciplinaryworking. We are a friendly practice serving the local community. Our list sizeis approximately 18,500 patients.

Main duties of the job

The primary responsibility of this role is to answer our patient enquiry line which is based at our Barton site. When the line is closed there will be other administration duties such as responding to emails and arranging District Nurse visits. You will also be the lunchtime cover for the reception desk.

In this role you will be dealing closely with patients on a daily basis both face to face and over the telephone and email. We are looking for someone with a confident and patient focused approach to their work, who is able to problem solve and adapt to change whilst maintaining a positive and helpful attitude.

About us

We are looking for someone who can work 32 hours per week, Monday to Friday.

The closing date for this role is 6th May 2024.

Job description

Job responsibilities

Please refer to the attached Job Description for full details about this post and the job responsibilities.

Person Specification

Experience

Essential

Excellent computer skills A knowledge of Microsoft Office Able to work to strict deadlines Ability to work accurately and concisely with attention to detail.

Other

Essential

Excellent communications skills A positive outlook An ability to cope with change A confident approach to problem solving A pleasant and calming telephone manner

Qualifications

Essential

Educated to GCSE level or equivalent including English and Maths (A-C grade). Educated in Microsoft office or to have a job history of working with Office (provable experience)

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