Communications and Engagement Officer

2 weeks ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Our electronic patient record (or EPR) will be the biggest and most important transformational change most of us at Torbay and South Devon will ever be involved in. It will change the way we use and share information by having real-time data about our patients wherever and whenever we need it.

Our Communications and Engagement Officer plays a key role in the delivery and implementation of our EPR, creating content and co-ordinating and supporting engagement and communications activity to agreed deadlines.

The role sits within the EPR Programme team with oversight and professional accountability from the corporate Head of Communications and Engagement and a direct working relationship with digital communications lead at University Hospitals Plymouth NHS Trust.

They will work with the EPR Programme team on planning, identifying and delivering communications, engagement and other programme activities to drive awareness and understanding of the programme and ensuring that staff are actively involved to ensure the maximum benefits of the programme are achieved.

They are expected to provide a comprehensive and highly effective approach to programme communications and engagement to ensure staff, patients, the public and our stakeholders understand and are engaged in ensuring our plans benefit patient care and the communities we serve.
- To support the programme team for the electronic patient record, providing specialist and highly complex communication and engagement advice and activities:

- develop, implement and evaluate robust and inclusive internal and external communication plans that reflect our vision and values including developing and identifying opportunities and events to engage staff at all levels
- support and advise the programme team on best practice in relation to communications and engagement
- ensure we reach and hear from people with lived experience of our services and people from groups who are seldom heard from and that their feedback, expertise and insight is able to inform and develop our plans
- lead on content design, development and production of multi-media collateral to tell the story of our EPR
- build positive networks with colleagues at all levels and actively seek feedback to improve how the programme includes, listens and engages with people
- work across organisational boundaries to ensure consistency and connectivity with other electronic patient record and digital programmes in the Devon and Cornwall peninsula

Why work with us
- Our Communications and Engagement Officer will work alongside the clinical and programme team members in delivering an aligned and optimised EPR implementation. As the designated officer for the communications workstream they will be part of the programme team advising and supporting senior managers and clinical staff as well as those within the system supplier’s implementation team.

While they will be embedded in electronic patient record programme team they will be coached and mentored by the communications leads at Torbay and South Devon NHS Foundation Trust who provide professional accountability and advice to the programme.

They will use change communications best practice and work in partnership with corporate communications colleagues to help shape and deliver a successful strategy to engage colleagues from all services in delivering the transformation required ensuring the linkages between the electronic patient record programme and our organisational and system visions and strategies are clearly evidenced.

They will use their own initiative to identify communication needs and opportunities.

Subject to the needs of the EPR Programme they may also, where appropriate, support other digital transformation work streams with staff engagement activities and contributing to supporting people living and working in the Devon and Cornwall peninsula to embrace the opportunities offered by digital developments in healthcare.

This includes seeking opportunities to promote and enhance not only the EPR programme activities but other digital programmes, with the aim of increasing staff engagement, morale and participation in digital transformation.



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