Order Coordinator

2 weeks ago

Kegworth, United Kingdom KP Snacks Full time

Order Coordinator 

East Midlands Gateway (Kegworth)

Permanent Role


Company Overview

KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam).

In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy’s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips.


The Role

We have an exciting opportunity for an Order Coordinator to join our team to be based in the offices of our external logistics partner DHL. As our Order Coordinator, you'll receive and process orders, manage orders and ensure the delivery of outstanding customer service. Leading a team of 2-3 people. 


As an Order Coordinator, some of your responsibilities will include:

  • Using KP’s ERP system (JDE), to accurately manage the order administration processes and release to warehousing and transport functions, within agreed daily timelines
  • Implement any Sales and Operation Execution (S&OE) team business decisions and priorities within the order management process
  • Maintaining good communications with DHL’s Operational contacts to ensure customer order processing is not adversely impacting in any way on delivery performance.
  • Maintain good communication with KP factories to ensure finished goods inventory is available at EMG when required for order processing
  • Reporting and identifying root cause issues in the order management process, proposing relevant solutions and managing the improvement actions through to conclusion, to provide excellent customer service
  • Delivery of continuing standardisation, efficiency, accuracy and automation across the order management process and with customers
  • Ensuring order efficiency volumes, frequency etc are monitored and targets achieved or exceeded
  • Effective and accurate processing of NPD, pack changes, seasonal activities, shippers, aged stock clearance, product uplifts, customer specific activities
  • New recruit training
  • Escalation of process and JDE system enhancement needs to line manager or KP IT team.
  • Day to day order management adjustment decisions, in line with S&OE guidance and priorities
  • Maintaining own and colleagues ongoing levels of system and process training
  • Line management - Lead a small team of 2-3 administrators.


Working hours

The working hours are Monday to Friday 8.00am-4pm with 45 minutes for lunch, but we are able to offer flexibility in terms of start and finish times. Weekends and Bank Holidays are to be worked on a rota basis across the team and the hours will be limited to the minimum. Time off in lieu will be offered for hours worked.


What we would like to offer you:

  • 25 days annual leave plus Bank Holidays
  • Additional holiday buy available
  • KP Matching Pension plus Life Assurance and Income Protection
  • KP4ME- discount scheme, online benefits and information platform
  • Free parking onsite (the office is accessible by public transport)


Key knowledge, skills and experience:

  • Line management experience.
  • Previous experience of using a system for receiving and processing orders preferably JDE, or similar ERP system
  • Experience of dealing with customers
  • The ability to improve manual to automated processes
  • Experience of working in a high pressured, busy environment and the ability to work on your own initiative
  • Excellent communication skills
  • Strong positive attitude, self-confident and resilient
  • Self-aware and a positive contributor into a team dynamic
  • Excellent PC skills on all Microsoft packages (Excel, PowerPoint, Word)

 

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