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Order Management Coordinator
2 months ago
We are seeking an experienced Order Management Coordinator to join our team at KP Snacks. As an Order Management Coordinator, you will be responsible for receiving and processing orders, managing orders, and ensuring the delivery of outstanding customer service.
Key Responsibilities- Order Administration: Use KP's ERP system (JDE) to accurately manage the order administration processes and release to warehousing and transport functions, within agreed daily timelines.
- Sales and Operation Execution (S&OE): Implement any S&OE team business decisions and priorities within the order management process.
- Communication: Maintain good communications with DHL's Operational contacts to ensure customer order processing is not adversely impacting in any way on delivery performance.
- Inventory Management: Maintain good communication with KP factories to ensure finished goods inventory is available at EMG when required for order processing.
- Process Improvement: Reporting and identifying root cause issues in the order management process, proposing relevant solutions and managing the improvement actions through to conclusion, to provide excellent customer service.
- Standardisation and Efficiency: Delivery of continuing standardisation, efficiency, accuracy and automation across the order management process and with customers.
- Order Efficiency: Ensuring order efficiency volumes, frequency etc are monitored and targets achieved or exceeded.
- Special Projects: Effective and accurate processing of NPD, pack changes, seasonal activities, shippers, aged stock clearance, product uplifts, customer specific activities.
- Training and Development: New recruit training and maintaining own and colleagues ongoing levels of system and process training.
- Line Management: Lead a small team of 2-3 administrators.
The working hours are Monday to Friday 8.00am-4pm with 45 minutes for lunch, but we are able to offer flexibility in terms of start and finish times. Weekends and Bank Holidays are to be worked on a rota basis across the team and the hours will be limited to the minimum. Time off in lieu will be offered for hours worked.
What We Offer- Annual Leave: 25 days annual leave plus Bank Holidays.
- Holiday Buy: Additional holiday buy available.
- Pension and Life Assurance: KP Matching Pension plus Life Assurance and Income Protection.
- Employee Benefits: KP4ME- discounts scheme, online benefits and information platform.
- Free Parking: Free parking onsite (the office is accessible by public transport).
- Line Management Experience: Previous experience of line management.
- ERP System Experience: Previous experience of using a system for receiving and processing orders preferably JDE, or similar ERP system.
- Customer Service Experience: Experience of dealing with customers.
- Process Improvement: The ability to improve manual to automated processes.
- High Pressure Environment: Experience of working in a high pressured, busy environment and the ability to work on your own initiative.
- Communication Skills: Excellent communication skills.
- Positive Attitude: Strong positive attitude, self-confident and resilient.
- Self-Awareness: Self-aware and a positive contributor into a team dynamic.
- PC Skills: Excellent PC skills on all Microsoft packages (Excel, PowerPoint, Word).
