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Site Implementation

3 months ago

Solihull, United Kingdom ASSA ABLOY Full time

Site Implementation & Training Specialist
(London Region)

‘Supporting the digital transformation of the construction industry’ 

Biosite provides technology-enabled solutions that have been specifically designed to optimise operational efficiency, improve health and safety and ensure compliance for construction projects.

Biosite’s purpose is to support the digital transformation of the construction industry, by being an innovator in developing technology and software solutions that give our customers peace of mind that they are in control of their sites. Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart of all Biosite solutions is the capture of quality data that is converted to valuable real-time insight, enabling our customers to make more informed decision making.

Biosite’s software solution is unique and extensive. Critical to customer experience is the set-up, on-boarding and education of customers and site teams. The role of Site Implementation & Training Specialist is a critical role in the engagement of Biosite customers in ensuring a smooth introduction to life with Biosite as well as encouraging adoption among users.

The role involves providing in-depth knowledge on functionality and capabilities of Biosite’s entire product range to achieve the best solution for the customer needs.
The role holder will lead remote and on-site training with customers in how to use Biosite products and will support the business in providing and updating training material and user guides over time. 

The position will report directly to the Implementation & Training Lead within Biosite’s Professional Services team. Biosite is specifically seeking someone to lead implementation and training for its customers based in and around London.

Training and career development will be provided to the right individual.

Main responsibilities and tasks
• Prepare and deliver set-up and implementation based on an understand of customer requirements
• Prepare and deliver professional training sessions both on-site and remotely, covering user and administrator training
• Update and provide detailed training material to customers
• Assist customers with any technical issues during implementation
• Assist sales team with onboarding new customers


Key working rela