Medical Receptionist

1 week ago

Wrexham, United Kingdom Strathmore Medical Practice Full time

Job summary

We are looking to recruit a full time Medical Receptionist/Medical Administrator. Monday to Friday between the hours of - Starting salary to be discussed according to experience. Audio skills required but not essential as training will be provided, an understanding of prescriptions also useful but full training will be given.

A medical receptionist is the first point of contact that patients and visitors have when they go to a GP practice. They play an important part at the surgery, putting patients care as a priority. Full support is given to all staff and we have an Open Door Policy any time of the day... our administrator will play a vital part of a team.

We are a very friendly surgery with a good range of GP's. We are a teaching practice with 2 registrar's, proficient and professional reception and admin team. We offer valuable training in all aspects of reception work.

The post is subject to the Rehabilitation of Offenders Act (Exceptions Order)

Main duties of the job

Have strong interpersonal and communication skills, both in person and on the telephone. Be friendly and confident. Have good organisational skills and be able to prioritise workload. Be able to cope in a busy environment. Be presentable. Be flexible and adaptable. Be able to use his or her initiative. Be discreet and tactful. Be patient and sympathetic. Be courteous but firm. Be able to work well alone and in a team. Be able to use a computer. training will be given

About us

At Strathmore Medical Practice we have two Advanced Nurse Practitioners, three Practice Nurses and a number of admin and reception staff. We also have a lovely team of GP's whom are always happy to help with any issues.

We have a great atmosphere at the practice. Staff at Strathmore enjoy the benefits of our sickness bonus scheme of of their annual salary every 1/4. There is free parking and a service from Croner, provided by the GP's, this is for staff and their immediate family who can gain access to a 24 hr confidential helpline service.

We all work really well as a team and try to offer the best care to all of our patients.

Job description

Job responsibilities

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area. Helps patients in distress by responding to emergencies. Protects patients rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related results as needed. flexible approach to provide cover for absent colleagues adhere to health and safety procedures as set out by the practice using a courteous and efficient manner at all times. input of patients data onto the system. change of address good communication and teamwork and work to be shared out in a fair manner such other duties as specified by the partners, Practice Manager, Reception Manager and Deputy Practice Manager Person Specification

Experience

Essential

Good communicator ability to deal with stressful situations flexibility Good time management Team player

Desirable

No experience needed as full training will be provided

Qualifications

Essential

Good standard of education to GCSE level or equivalent.

Desirable

Medical terminology desired but full training will be given. Knowledge of GDPR desired.

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