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Customer Service Administrator

2 months ago

Alfreton, United Kingdom People Solutions Group Full time

Customer Service Administrator 

Monday - Friday: 9.00AM - 5.00PM

Annual Salary of £24,322

 

What's in it for me?

People Solutions are currently recruiting for two Customer Service Administrators to join our friendly team based in Alfreton, Derbyshire. This position commences on the 14th of October and is a fixed term contract until the 17th of January. 

The ideal candidate need's to be available during this time frame.

What are the benefits?

  • Site Parking
  • On Site canteen
  • Vending machines and break out area
  • casual dress code
  • Fixed 6 month contract
  • 37.5 hours per week

Day to Day Duties

  • To provide effective and accurate administrative support to the National Customer Service Team by utilising a combination of communication, administration and customer service skills, whilst working within business agreed SOPs. Ensuring a high-quality service is always a key focus.
  • Administer internal/external enquiries and data accurately, utilising business applications.
  • Ensure that all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs.
  • Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers.
  • As required, liaise with customers to ensure they are aware of any relevant product or service issue that may impact them.
  • Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately.
  • Maintaining an understanding of and responsibility for the health, safety and security of self, others and business property.
  • Manage own personal development, achievement of personal and team objectives and KPIs.
  • Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment.

Essential Skills

  •  Must have own transport due to the location having no public transport route
  •  IT literacy including Excel
  •  Work on own initiative
  •  Problem solving
  •  Excellent communication
  •  Planning, prioritisation and management of workload

Desirable Experience

  • GCSE/O Level English and Maths or equivalent

What training is provided?

  • Training is provided

Contact

Apply today by clicking below