Support Specialist, Hospitality

1 day ago

Belfast, United Kingdom Lightspeed Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. 

Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. 

What you’ll be doing:

Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

What you’ll be bringing to the team:

Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in French Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Even better if you have, but not necessary:

Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest

Even better if you have, but not necessary

Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or German written and verbal communication skills;

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

Please make sure to apply with a CV in English.

What’s in it for you:

Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing  Dental cover Private healthcare  Optical cover  Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

  • Hospitality Professional

    3 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    REED Specialist Recruitment is seeking a skilled Hospitality Professional to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a flair for the hospitality industry.Key Responsibilities:* Deliver a high standard of customer service when serving food and drink* Set up the bar counter and food service area...

  • Hospitality Professional

    2 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Job Title: Bar & Waiting StaffJob Type: CasualLocation: Belfast City Centre and surrounding areasHourly Rate: £11.50Reed Specialist Recruitment is seeking a skilled Bar & Waiting Staff member to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and providing a high-quality dining...

  • Digital Marketing Specialist

    2 weeks ago

    Belfast, United Kingdom Aimbridge Hospitality Full time

    Aimbridge Hospitality EMEA is seeking a talented Digital Marketing Specialist to join their team at the AC Marriott Hotel in Belfast.This is a flexible working role that offers a range of benefits, including career progression and the opportunity to be part of a multi-award winning commercial team.About Aimbridge Hospitality EMEAAimbridge Hospitality EMEA is...

  • Hospitality Leader

    3 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Venue Manager Job DescriptionWe are seeking a skilled Venue Manager to lead our front of house operations and provide exceptional customer service. The ideal candidate will have a proven track record in the hospitality sector and excellent leadership and team management capabilities.Key Responsibilities:Oversee all front of house operations, ensuring a...

  • Hospitality Leader

    2 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    We are seeking a skilled Venue Manager to lead our front of house operations and provide exceptional customer service. The ideal candidate will have a proven track record in the hospitality sector and excellent leadership and team management capabilities.Key Responsibilities:Oversee all front of house operations, ensuring a seamless experience for our...

  • IT Support Specialist

    2 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    IT Support SpecialistAre you passionate about delivering exceptional IT support and services?We are seeking a skilled IT Support Specialist to join our dynamic team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions. Your key responsibilities will include...

  • Hospitality Operations Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time £26,000

    Hospitality Duty Manager Job DescriptionWe are seeking a highly motivated and experienced Hospitality Duty Manager to join our team in Belfast. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our hospitality unit, ensuring exceptional customer service and driving business growth.Key...

  • Hospitality Duty Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time €26,000

    Hospitality Duty Manager Annual Salary: (depending on experience) Location: Belfast Job Type: Full-time Are you passionate about hospitality and seeking a new challenge? You will be part of a creative and energetic team dedicated to delivering exceptional service. This is your chance to advance your career in hospitality and be a key player in overseeing...

  • Hospitality Operations Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time £26,000

    Hospitality Duty Manager Job DescriptionWe are seeking a highly motivated and experienced Hospitality Duty Manager to join our team in Belfast. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our hospitality unit, ensuring exceptional customer service and driving business growth.Key...

  • Venue Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time €35,000

    Venue Manager Location: Belfast, Northern Ireland Job Type: Full-time, 40 hours per week Salary: £28k-£36k We are on the hunt for a Venue Manager who embodies the spirit of good craic and is dedicated to steering our guests to the good times with ease and style. Be one of the first applicants, read the complete overview of the role below, then send your...

  • IT Support Specialist

    2 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the Role:We are seeking a highly skilled IT Support Specialist to join our dynamic team at Hays Specialist Recruitment. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions.Your Key Responsibilities:Provide prompt and positive hardware and software support both remotely and on-site.Handle...

  • IT Support Specialist

    3 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Hays Specialist Recruitment. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions.Your Key ResponsibilitiesProvide prompt and positive hardware and software support both remotely and on-site.Handle tickets via...

  • Hospitality Duty Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time €26,000

    Hospitality Duty Manager Annual Salary: (depending on experience) Location: Belfast Job Type: Full-time Are you passionate about hospitality and seeking a new challenge? We have an exciting opportunity for a Duty Manager to join a prestigious family-owned company in Belfast. All potential applicants are encouraged to scroll through and read the complete job...

  • Hospitality Operations Manager

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Hospitality Duty ManagerWe are seeking a highly skilled and experienced Hospitality Duty Manager to join our prestigious family-owned company in Belfast. As a key member of our creative and energetic team, you will be responsible for overseeing the operations of our premises and ensuring exceptional customer service.Key Responsibilities:Oversee the...

  • Hospitality Operations Manager

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Hospitality Duty ManagerWe are seeking a highly skilled and experienced Hospitality Duty Manager to join our prestigious family-owned company in Belfast. As a key member of our creative and energetic team, you will be responsible for overseeing the operations of our premises and ensuring exceptional customer service.Key Responsibilities:Oversee the...

  • Hospitality Operations Manager

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Hospitality Duty Manager Job DescriptionWe are seeking a highly skilled and experienced Hospitality Duty Manager to join our prestigious family-owned company in Belfast. As a key member of our creative and energetic team, you will be responsible for overseeing the operations of our premises and ensuring exceptional customer service.Key...

  • Hospitality Operations Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time £26,000

    Hospitality Duty ManagerWe are seeking a highly skilled and experienced Hospitality Duty Manager to join our team in Belfast. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our premises, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Manage the operations of...

  • Hospitality Operations Manager

    4 weeks ago

    Belfast, United Kingdom Reed Specialist Recruitment Full time £26,000

    Hospitality Duty ManagerWe are seeking a highly skilled and experienced Hospitality Duty Manager to join our team in Belfast. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our premises, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Manage the operations of...

  • Hospitality Operations Manager

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Hospitality Duty Manager Job DescriptionWe are seeking a highly skilled and experienced Hospitality Duty Manager to join our prestigious family-owned company in Belfast. As a key member of our creative and energetic team, you will be responsible for overseeing the operations of our premises and ensuring exceptional customer service.Key...

  • Hospitality Operations Manager

    2 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Venue Manager Job DescriptionWe are seeking a skilled Venue Manager to oversee the front of house operations of our venue in Belfast, Northern Ireland. As a key member of our team, you will be responsible for providing exceptional customer service, leading and developing a team of staff, and maintaining impeccable standards of venue presentation and...