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Hospitality Leader

1 month ago

Belfast, United Kingdom REED Specialist Recruitment Full time
Venue Manager Job Description

We are seeking a skilled Venue Manager to lead our front of house operations and provide exceptional customer service. The ideal candidate will have a proven track record in the hospitality sector and excellent leadership and team management capabilities.

Key Responsibilities:
  • Oversee all front of house operations, ensuring a seamless experience for our guests.
  • Provide exceptional customer service, swiftly addressing any concerns or feedback.
  • Lead and develop a team of staff, nurturing a culture of positivity and high performance.
  • Maintain impeccable standards of venue presentation, cleanliness, and maintenance.
  • Utilise guest booking and profiling systems to enhance the customer journey.
  • Foster a collaborative environment between Front of House and Back of House teams.
  • Drive business growth through innovative strategies and excellent service delivery.
Requirements:
  • Proven track record as a Venue Manager or in a similar role within the hospitality sector.
  • Exceptional leadership and team management capabilities.
  • Strong organisational skills and the ability to juggle multiple tasks.
  • Outstanding communication and interpersonal skills.
  • Comprehensive knowledge of bar and restaurant operations.
  • Financial literacy, with experience in budget management and reporting.
  • Resilience and adaptability in a fast-paced setting.
  • Flexibility for evening, weekend, and holiday shifts.
  • A fervent passion for hospitality and a dedication to creating memorable experiences.
Benefits:
  • Competitive salary and company pension.
  • 28 days of annual leave.
  • Generous staff discounts on our offerings.
  • Engaging staff events and incentive programs.
  • Ample opportunities for professional development.
  • A vibrant and supportive work atmosphere.