Business Services Coordinator

1 month ago

Daventry, United Kingdom Bush & Co Full time

Our vision is to be the UK’s leading Expert Witness and Case Management services provider to our chosen legal and insurance markets. We will do this by being the partner of choice for law firms and insurers seeking to: Generate new business relationships across Claimant, Defendant, and insurance markets as well as retaining and building on market share from existing customers. Utilise best-in-class products and services. Optimise business performance.

THE PURPOSE OF THE ROLE 

The primary purpose of the Business Services Co-ordinator is to support the Bush & Co instructions team in maintaining and enhancing our relationships with our customers, associates, clients, and internal teams. This is an exciting role that provides support with the set-up of all new instructions and follows on work throughout the litigation process and settlement. 

WHAT YOU WILL BE DOING AS BUSINESS SERVICES COORDINATOR 

Be responsible for the accurate ‘set-up’ of all new cases across Case Management & Expert Witness Services, ensuring that accurate estimates have been completed, special handling instructions have been actioned and that the instructions have been received as originally as agreed at enquiry stage. To liaise with customers and associates in relation to their specific needs in terms of new instruction requirements. Source suitable Experts on existing cases when needed. Issue appointment letters on behalf of our consultants. Assist in the management of Expert Witness trial diaries. Assist with any further requests from solicitors/associates once formal instructions have been received Provide phone cover for other business teams and ensure all calls are transferred within the allotted timeframe. Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner. Demonstrate excellent verbal and written communication when communicating with internal and external customers. Conduct accurate data cleansing tasks when necessary.

SKILLS AND EXPERIENCE REQUIRED TO BE SUCCESSFUL IN THIS ROLE Substantial Administration experience combined with a passion for delivering high-quality customer service both internally and externally. Exceptional organisational skills. Exceptional interpersonal and communication skills (verbal and written). Ability to multi-task, prioritise and work to tight deadlines. Good data management skills. Superb attention to detail. Reliable, hardworking, and extremely conscientious. Ability to work under pressure whilst being able to absorb and retain information. Excellent knowledge of all Microsoft Office applications.
 
PERSONAL ATTRIBUTES  Curious to challenge the status quo. Unified in working together for the same goals and vision.  Driven to achieve, succeed, and progress.  Passionate about our customers, our business, and personal performance 
 
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health. 

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
 
You can find out more about us at www.bushco.co.uk 
 
We look forward to hearing from you

Position: Business Services Co-ordinator

Location: Hybrid/Daventry, Northamptonshire

Job type: Full Time, Permanent

Salary: £23,000 

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