Patient Services Manager

3 weeks ago

Kingston upon Hull, United Kingdom Willerby & Swanland Surgery Full time

Job summary

**Rare opportunity available at Willerby & Swanland Surgery**

If you are looking for a varied role, this could be for you . You would be working on the front line with patients and also working closely with the management team in behind the scenes operations.

If the thought of developing new processes excites you , we want to hear from you.

We are located in a purpose built GP Practice and work within the Harthill Primary Care Network.

Main duties of the job

Working closely with the practice managementteam, you will share responsibility to maintain and improve an excellent levelof management provided to the Practice and its Partners by helping tocoordinate and deliver the surgerys day to day patient services.

The role carries responsibility for thesupervision and management of the Reception Team and is an important part ofthe surgerys Leadership Team.

Supporting our non-clinical team in delivering responsive,compassionate, and effective patient care, you will rapidly resolve anyoperational issues whilst coaching and mentoring to develop a high-caliberteam. You will assist the design and implementation of new systems and workingpractices, with a remit spanning all our patient services

You must maintain an up to date working knowledgeof health and safety and infection control, statutory and best practiceguidelines, and ensure implementation across the Surgery

Identify any risks or hazards involved in work activities and ensure anyissues are resolved

About us

Willerby & Swanland Surgery is a traditional GP partnership practice working out of its purpose built surgery in Anlaby.

We have 6 GPs , 1 Advanced Nurse Practitioner , 3 Practice Nurses , a team of 2 phlebotomists and a fully supportive admin team .

We are a training practice helping the next generation of GP's

We are proud of who we are and always try to offer an outstanding service to our patients

Job description

Job responsibilities

Please see attached job description for full details of this varied role. As it will include line management, experience of this is preferred.

Person Specification

Qualities and Attributes

Essential

Flexible approach to undertaking a wide variety of tasks Flexible with regard to working hours, holiday cover, extended hours, weekends Able to undertake training outside of normal working hours if necessary and outside the Practice environment Interested in and an aptitude for learning new skills and taking on new challenges Comfortable working to agreed objectives Ability to make decisions within defined procedures/legislation Understanding, acceptance and adherence to the need for strict confidentiality Able to work under pressure Able to lead a team and engender team spirit Previous experience of working directly with members of the public Experience of managing a team Experience of complex administration and record keeping in a busy environment

Desirable

Previous experience of working directly with members of the public in a busy practice environment Experience of answering and managing telephone calls Experience of complex and varied appointment scheduling Experience of using EMIS clinical system with an aptitude and willingness to learn Keyboard skills Literacy skills Numeracy skills Verbal communication skills - ability to deal with people in person and on the telephone. Good at problem solving Excellent attention to detail Ability to work autonomously Strong appreciation of customer service skills. Awareness of diversity issues; works in a positive, non-discriminatory way Verbal reasoning skills. Wanting to progress into a Practice Manager role

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