Patient Care Advisor
7 months ago
Principal Duties and Responsibilities To work collaboratively and provide support with key stakeholders such as Patients, relatives/carers, Operational Managers and Company Directors, Clinical staff, GP’s, surgery staff Informatics, Finance, HR, and Service Development. To be first point of contact for complaints. To support the clinicians working within the services, e.g. cancellation of clinics; to book interpreters.
To deal with voice mails. To deal effectively with patient enquiries, queries and appointment requests by telephone. To register patients using SystemOne. To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
To maintain a healthy and safe working environment for self and colleagues. To Inform a Team Leader of any factors affecting delivery of service as soon as they arise. To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics. To be proactive in terms of ensuring that all clinics are filled to capacity.
All information concerning patients/clients and staff must be treated as strictly confidential at all times. You must maintain a good knowledge of Information Security, Confidentiality and Data protection. To actively communicate with your team members to assist service delivery Organisation To decide priorities for own working area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole. To be responsible for organising and planning own caseload to meet service and patient priorities.
Readjust plans as situation change/arise. To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of accidents to senior staff, and ensuring equipment use is safe. To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate. To undertake any other duties that might be considered appropriate by the team Confidentiality and Data Protection All information concerning patients/clients and staff must be treated as strictly confidential at all times.
We expect patients to be treated with high standards of dignity and empathy. All team members will be expected to comply with the national and local information governance and security policies. You are required to obtain, process and/or use information held electronically in a fair and lawful way and not to use or disclose data that is incompatible to its use for specific registered purposes only. To disclose data only to authorised persons or organisations as instructed.
Health and Safety Team members must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors. Quality Assurance As a representative of Healthshare Limited you are a member of an organisation that endeavours to provide the highest quality of service to our patients. You are an ambassador of the organisation and, as such, are required to ensure that high standards are maintained at all times. We operate under certification and compliance with ISO9001 Quality Management Systems.
Risk Management You are responsible for the identification of all risks, which have potential adverse effect on Healthshare’s ability to maintain quality of care. This job description indicated the main responsibilities and duties of the post and is not an exhaustive list of duties. The job role maybe reviewed in light of the experience and development within the service. Any review will be undertaken in conjunction with the post holder.
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