Service Delivery Assistant

3 days ago

Bristol, United Kingdom FirstGroup Full time

Salary: £27,257

Are You Ready for a New Challenge?

Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference?

Join Us as a Service Delivery Assistant

We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you

What You'll Do?

Provide outstanding customer service and assistance. Ensure safe and timely train dispatch. Provide helpful information and assistance to customers. Prioritize the safety of customers, colleagues, and visitors. Keep the station clean and secure. Collaborate with teams to provide real-time information during disruptions. Enhance customer security through your strong visibility within the station.

What We're Looking For?

Strong team player, able to work independently. Excellent communication and basic numeracy skills. Computer literate and comfortable using apps.

Working Pattern?
You must be flexible to work shifts, including weekends and bank holidays. Shifts are generally 0600-1400 or 1400-2200, but may include 2200-0600 if rostered in the night link.

Additional information?

This is a talent pool vacancy aimed at filling both current and upcoming opportunities. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 21 October 2024.

What to Expect?

After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview.  Successful applicants will need to pass a medical assessment, including a color vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

Perks & Benefits?

Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle : Costco membership, bike scheme, retail discounts. Financial : Pension, share-saving schemes, payroll giving. Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

We all belong at GWR.  FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day

INGWR

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