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Service Delivery Coordinator

2 months ago

Bristol, Bristol, United Kingdom FirstGroup Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth delivery of our services to customers.

Main Responsibilities:

  • Provide exceptional customer service and respond to customer inquiries in a professional and courteous manner.
  • Ensure the safe and efficient departure of trains from the station, adhering to strict procedures and protocols.
  • Provide accurate and timely information to customers, including schedules, fares, and station facilities.
  • Assist customers with their queries and concerns, resolving issues in a fair and efficient manner.
  • Contribute to the maintenance of a clean and safe station environment, including the upkeep of facilities and equipment.
  • Liaise with other departments to ensure seamless communication and coordination of services.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Basic computer skills, with the ability to use operational systems and software.

Working Arrangements:

This is a full-time role, working a variety of shifts including weekends and bank holidays. You will be required to work flexibly to meet the needs of the business, including occasional overtime.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including comprehensive training, opportunities for career development, and a competitive salary and benefits package.